They do everything right!

1-The H-panel is really nice with alot of easily accessible data making it easy for everyone to manage and navigate.2-Pricing is affordable for everyone with several plans to choose from and upgrade as you seem fit, for a small website 4$ per month is nothing and offers much more compared to other offers

What is the definition od doing something over qand over and expecting a different outcome? I was talked back into staying and this honemoon last maybe 5 hours because now every DBASE is down.They are not even trying. They just do not care.This is honestly on me because I know we must leave. I have to now migrate 20 sites which is something I am not into doing because I just did it to this company that is just unreal. Its unreal how bad they are at this. Its unreal. They are not even trying.This saga continues and honestly, they are just pathetic. Now, the email servers do not work and this was after sone config file was altered yesterday and then two days ago something else arose that had to be tweaked to some higher level of customer service. They just lie I think. I get it. I have to leave. I was talked back into staying and now everything is failing again.This company is either corrupt or just incredibly incompetent. I spent 14 weeks fighting tooth and nail about the frequency of their DDoS attacks, but they did nothing to address the issue. I finally left a review here and sent a legal notice documenting the numerous times our sites were down—every day and then some. Once the review was posted, they reacted and set me up with a reliable server. We went without issues for about 4 weeks, and two days ago, I deleted the review.Now, the problems have resurfaced. Yesterday, we were down 5 times. Today, we can’t see any graphics and can’t access the drop-down menu on another site. On a good day, they show no concern. They stack servers and have terrible defenses against DDoS attacks. These attacks happen to their IPs constantly, yet they do nothing about it, instead deflecting blame and making excuses about external factors like the wind or sun. They are not even trying to hide their incompetence. When the review is posted, our servers work perfectly. Without it, they fail constantly and daily. Additionally, they buy positive reviews that appear every 6 hours, all of which are fake. They should invest as much effort into providing a reliable product as they do in managing their reputation on Trustpilot.

Very good, I recommend it

I have never seen a hosting provider that makes it so easy to move! The whole migration process took 5 minutes. It's awesome! I also had some other questions that were answered in seconds by the AI Agent. It was even accurate! One thing I couldn't solve without a human - they were right there to help as well! JUST AWESOME!!!

I have never experience any issues since my subscription with Big Rock and I will always be with them

The hosting experience was good.As a beginner, it was easy to use the Big Rock platform and creat my first website. Unfortunately, the renewal fees are to high (over budget) and Need to find cheaper.

I transferred all my domains and migrated three WP websites to Big Rock last year and it was the worst mistake of my life! The process was anything but automated or user friendly and I ended up with multiple errors, including JS and AJAX.PHP errors, which have persisted. The help-bot 'Emily' is useless and my last attempt was aborted after 15 minutes without a response. In conclusion, I am losing business directly due to the site errors, which effect my theme and my enquiry forms and despite requests for the php error logs from Big Rock, no help has arrived. I will be moving my 7 domains and 3 websites as soon as I can afford to. I do not recommend Big Rock.

I have never seen a customer service department refuse to listen to a customer like Big Rocks customer service. After twenty (20!!!!) emails back and forth, they finally did what I asked them to do to migrate my site. Then, when I checked the work, the site was messed up and plugins were missing (for instance, the All-In-One backup plugin, the one I used to send over). Many products were distorted. I ended up re-installing the backup that I originally had and that seems to do the trick. I will be paying close attention to the clock to cancel. I do note that when you type in Big Rock Reviews into Google, they come up first, and present only good reviews.

My database locked up while uploading a .ods file using phpMyAdmin. After several unsuccessful corrective attempts I contacted support. I voiced my concerns using the support chat. Within minutes all was well.

They helped me with my doubts and solved my problems that I didn't know how to get a resolution, and Rafael helped it to be in an easy way. So i'm happy with the experience I had.

Great experience with conversation your teams. They also understand how to handle clients...Best Wishes to your teams!!!!

They not only have a fine product and can help you create whatever you envision with A.I. but once online it all works as expected...

I disabled auto-renew, but they billed me anyway

They were quick to provide clear step by steps to solve problems of integrating Stripe payment into my online store. And patient enough to wait for me to do the steps.

I bought a domain name using this company. I was attract from the fact that they allowed restrict content. I have client that want this kind of service. I set a password for my account. When I tried to enter the site refuse the password. I contact the team by email, thinking that was a 5 min issue. They asked to send a request with a SCREEN SHOT OF MY BANK ACCOUNT (how many I have in the bank, my recent transaction etc) to prove that I pay them and a pic of a document. Of course, I cuted out from the bank screenshot all relevant information except the ones relative to the payment. Now I am closed out from site for god know how many days. Minimum 2, according with their email. Speaking with a homo sapiens is out of discussion. Only AI (Artificial Idiot). If the assistence to change a password is so poor I can only immagine the rest.

after a fee minutes for explained the problem, he sees and repair in fee minute. good jobthank you Jan

I'm just not happy so far. The whole reason I switched to Big Rock was ease of use, and I can not locate the premium account without the invoice.

I've been with Big Rock for many years and I have quite a few domains with them and hosted websites. Suddenly, one of my domains has expired, but I never received a notification is was going to expire (due to Big Rock raising their prices without informing users, I have switched off auto-renewal on my services). While this should not be a problem and I could easily renew the domain, their interface doesn't let me do it, no one of the support team seems to know what's going on, and apparently the team who should handle this technical problem is not available on a weekend??? This downtime is impacting our business seriously at an important time for us and we feel have been let down badly from Big Rock.