Live customer service from real people is a 10/10. I needed a website for my business so i chose Big Rock because i thought it would be easy and it was. Setting up a website was super easy, unfortunately my business is strictly appointment based and its appointment functionality wasn't up to par for what i needed which is my fault because i didn't research that before hand. But other than that my experience has been incredible. Im super new to anything computer related and they have live customer service where they reply in under a minute and stay with you until the problem is resolved which was so helpful. and so for that they get a 5 star review from me.

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Assistenza immediata e risoluzione dei problemi.

I am very happy of taking Big Rock services, very fast support, and very experienced. i thank you

Rian helped me set up my forms email submission. Big Rock services are like no other!

we trust more then the trustpilot dhows.

I am very happy with Big Rock and will recommend to my every client.

Very friendly and professional staff, highly recommended.

I am based in the UK. I wanted to create a blog a couple of weeks ago. I watched a video on Youtube about how to set up a blog in Wordpress by "Metics Media".Metics Media point you to Big Rock as they have an affiliate relationship and Big Rock give you a discount on domain registration and hosting if you use Metic Media's coupon code.Metics Media's video is brilliant for teaching you how to create a blog in Word press if you have no technical skills. The deal with Big Rock is good too and I was even able to select my hosting duration for 12 months at the same rate as a 48 month package which eliminated some of the financial risk for me too.I selected a non specialized domain extension due to availability more than anything else ".blog".I am disappointed though because Metics Media video states multiple times you can obtain a refund from Big Rock if you change your mind about the service within 30 days. Big Rock's website states the same during the sign up process.I decided not to continue with Big Rock after about 10 days due to a change in circumstances which would not permit me the time to create content for my blog.When I visited my invoice on Big Rock.com to claim a refund however, it was impossible.I spoke to an agent who repeatedly told me a refund was not available and referred me to Big Rock's refund policy. Perhaps there is a clause in the small print that says Big Rock are not obliged to refund you your hosting fees nor your domain registration but what upsets me is both Metics' and Big Rock's marketing message is really misleading.I know for a fact other providers such as Bluehost will refund you your hosting fees in instances of cancellation.So I would advise you to be cautious before handing over your money to Big Rock and Metics Media because you may be left out of pocket like me :-(@Big Rock I understand your duties as a Domain reseller and wasn't actually questioning them.However, I do expect a refund for the hosting services, I have paid you for as they were cancelled well within 30 days.I gave you my invoice number and email address when I submitted this review so I don't need public half hearted comments about investigations or to be advised your customer service team are there for me.Reach into your pocket and refund me for the hosting charges I have cancelled reasonably and appropriately.17/9/24 @Big Rock, thank you for refunding me my domain registration and hosting fees, much obliged.

Big Rock has suspended more than 200 of our company's websites without so much as a peep. Management contacted them last week and the entire weekend to try and get things up and running again, but there was no assistance or resolution offered. Big Rock is not a company we would recommend if you want a thriving and successful business. Big Rock The HEADACHE.

I am a small business owner with a website hosted by this company and my website has been down since Friday and there is no feedback .

I've been using Big Rock for my web hosting needs, and I couldn't be happier with their service! The support team is exceptional—always quick to respond and incredibly helpful. The control panels are intuitive and work flawlessly, making it easy to manage my domains, configure DNS settings, and handle my VPS. Overall, Big Rock has provided a seamless and user-friendly experience. Highly recommended!

In the Big Rock company, there is a person named Patrick. He is a fantastic guy and resolved the issue with my domains very well.

It is a fast and simple hosting website. extremely economical and has a lot of free features. It is particularly useful for small businesses and charities.Free email accounts that are fast and have sufficient data allowance.