It was a very good experience. The cooperation of the hosting team was very big

I've been with Big Rock for the last 2 years. Their service is reliable and customer support has improved a lot during the past year. The only downside is their collaboration with Titan email which is not the best - their spam filters are not ideal, and I've gotten a lot of spam coming in as soon as I started using their email service.

Customer service readily available in chat.

Excellent service by Aymene at Big Rock, I wish every specialist was this helpful. This website journey has been so simple, with the implementation of AI website builder as an option, it is simply amazing and cheap! My only recommendation would be to have more pictures and videos to use for plumbers/Boiler engineers. Highly recommend Big Rock.

Alexis from support is so helpful with everything.

patient & thoughtful responses

Great control panel, easy everything.Main reason for Big Rock: SSL certificate(s) included with each domain name!

Compassion and understanding is everything Big Rock is all of thst

Their service folks are thorough, nice and highly responsive via email. Their tools to build a website, being able to buy / register a domain through them, and be able to use their email system using my domain name is exactly what I needed (everything in one place), and at a fair price in market.

I'm happy with you

Scam host slow server bad custmer service dont use it plz

Big Rock suspended my hosting package effectively shutting down all 7 websites that I had with them and I am unable to do anything. They claimed one of the sites ( kiijiji.com ) was infringing on a copyright ( kijiji.ca ) (they mentioned phishing activities as well as abusive activities ) They website in question has not had hardly any visitors and no activity whatsoever, but in anycase...They demanded I send them these forms 1. Business Registration from the government or legal institution.2. ID proof - Registrant Photo ID (Govt. issued Passport/Driving License/ID card)3. Company Address Proof (Electricity bill/Telephone bill/Other utility bills) Notes: Uploaded documents must match the suspended service.All necessary documents must be uploaded so we can process the unsuspension request.Any request for refunds/backups/unsuspension/releasing the domain shall be denied until the document is provided and verified by our team.The dedicated team can take up to 5 business days to review your request and come back with an update.I told them I do not have a registered business, these are simple free classified ad websites! They insist the only way to lift the hosting suspension is to complete these forms so their "team" can verify it, they will not even simply remove the domain that has caused the problem. What makes this all worse is, it happened today a week after I paid for an upgraded hosting plan, which they refuse to reimburse anything. I started the original hosting plan June 15th. So im out all 7 websites and everything I paid for the hosting, both the first plan and the upgraded plan and I cannot do anything about it. Needless to say I will not be recommending Big Rock to anyone!

I've been with Big Rock for four years now, and I can confidently say it's one of the best decisions I've made for my online presence. Their services have consistently exceeded my expectations, blending affordability with excellent performance.First and foremost, the uptime has been remarkable. My websites have been consistently available, which is crucial for my business. The speed is impressive too; my pages load quickly, enhancing user experience and improving my SEO rankings.One of my favorite aspects of Big Rock is the user-friendly interface. The control panel is intuitive, making it easy for someone like me—who isn’t overly tech-savvy—to manage my sites efficiently. Setting up new domains and websites is a breeze, so I can focus on content rather than dealing with technical issues.Customer support deserves a special mention. Their team is responsive, knowledgeable, and genuinely eager to help. I’ve contacted them a few times for various issues, and they’ve resolved every query within minutes. Their 24/7 live chat is a lifesaver, particularly for someone like me who occasionally needs a bit of guidance.The pricing is also fantastic. For the features I receive, the cost is very reasonable. They often have promotions, making it even easier to get started without breaking the bank. I appreciate that they don’t compromise on quality, even at a competitive price.Big Rock also offers a range of hosting options, from shared hosting to VPS and cloud solutions, which means I can easily upgrade as my needs grow. They keep innovating and adding new features, like automated backups and enhanced security measures, that help me feel my sites are safe.In summary, Big Rock has proven to be a reliable and cost-effective web hosting service. Whether you’re a beginner or an experienced web developer, I highly recommend them. My four-year journey with Big Rock has been nothing short of excellent, and I look forward to continuing with them for many more years to come!

Big Rock and one of their support member : Jaime, they both are best

Great, for your service

My site went down after a plugin update.I Contacted Big Rock via chat and briefly described the problem. Kodee responded back saying check back in five minutes if the problem persisted. I checked my site it was back up and running great in less than a minute.Thanks Kodee for the excellent customer service

Hi hello My name is Cornelius Braggs I hope you are feeling ok.

Doing well my job, task and other things

The hosting has a really good user friendly interface and their support system is excellent

quick to setup and helpful staff, everything seems great so far!