I've been using Big Rock for a while, and I have to say their service is top-notch. The support team, especially Kirby, went above and beyond to help me with setting up my email and configuring my DNS records. They were patient, knowledgeable, and extremely responsive. The platform itself is intuitive and user-friendly, with all the features I need to run my website smoothly. Big Rock has really earned my trust, and I would highly recommend them to anyone looking for a reliable hosting provider

it works always proper, i am happy

Diego is very good assistand and supportiveThanks a lot

I recently wrote to Big Rock regarding a charge, asking what it was for (you can't talk to anyone). I got an email back saying a refund was ordered. I did not know they had cancelled the domain registration at the time, as there was no explanation. When I discovered we didn't have a domain, I wrote asking what happened. The only answer I have received was asking for another email address so they could answer the question. Since then, I have heard nothing in spite of repeated pleas for information. Have we lost out 20 year old domain name? I am frantic over the possible loss and have written so, but no response. It is now Tuesday in Lithuania and still no reply from "their dedicated team who was told it was urgent". They know I will be out of the country on charity business for 3 weeks starting at 4AM on Wednesday. They have refused to release / unlock our domain name of 22 years and will not resolve the problem. I don't know what I can do to keep our website running and they are doing nothing. I do not understand why they think asking what a charge was for (there was no communication in advance or billing) means we want to destroy our website communication with applicants, volunteers, etc. Think carefully before trusting your organization's future to people who apparently do not understand English well enough, don't follow through with correcting their errors, have zero direct access, will hold your website for ransom or ???, are unconcerned that their error affects so many poor girls and have no idea what urgent means. UPDATE: email saying they are unable to find the requested information I sent on Saturday.

I'm happy with the phone and the deal I got from the company. I wanted a good smartphone that did the basics, and the site recommended one that ticked all the boxes. Speaking with the service team helped me get exactly what I was looking for.

Jerome was professional, efficient and patient with me as we worked through my Outlook connection isssue.

Was able to transfer our domain name easily, set up and establish website easily; about to find out how easy it will be to load our products to our site.

Big Rock representatives gave a quick response to my concerns. I had several issues and the response wait was typically one minute. My webpage was down due my own error and misunderstanding, but they got me right back online in which I really appreciate.

Services work as promised. Great help desk.

Love it !!!! Awesome Host system. Very reliable!

I made a mistake after purchasing the Business Premium plan and was worried about possibly losing my account. I reached out to Big Rock’s support team through live chat, and they provided amazing support, which put my mind at ease.I’ve shared my honest feedback to the best of my ability.

It has not failed me, although I have not made the most of it, it has been the best

Response is a lie! Been going on since beginning 3 months ago and we've contacted over 50x and you've got dozens of people responding and somebody new each time so you don't know what's going on. You're a fraud and a scam! Maybe have 1 person per customer query instead of 20 different bots giving canned responses so nobody knows what's going on! Our sale ended weeks ago in 10 states and we can't login and can't respond to emails costing us tens of thousands of dollars thus the lawsuit! Fraud company from Lithuania. Continue to cost our businesses tens of thousands of dollars for non working product and ZERO customer service. We can not access anything and they refuse to take everything down and refund our money. They seem to think they can operate with impunity and destroy businesses and false advertise. No recourse and they are illegally using our information even after legal cease and desist orders to remove all our information and issue refund.

I have always found the support from the various teams at Big Rock absolutely top-notch and that is why I have always used them as well as always recommended them to friends, family and colleagues.

I forgot my logins because I hadn't used them in so long, but the verification recovery process was easy.

Thank you for the quick response and the quick solution to my problem and for your great interest. This indicates the efficiency of the assistance, and I thank you very much for giving me this excellent experience.

Thank you for the quick response and the quick solution to my problem and for your great interest. This indicates the efficiency of the assistance, and I thank you very much for giving me this excellent experience.

I am a wordpress web developer,I am using Big Rock for many of month,Their serviettes just aswome.My experience with Big Rock is aswome.