Tasnim helped me migrate my domain to a new hosting provider, and he was fantastic. He made the whole process easy and stress-free, offering clear guidance and expert advice every step of the way. I really appreciate his professionalism and patience. I hope Big Rock recognizes his hard work — he definitely deserves a promotion! Highly recommend Tasnim to anyone needing support.

They're good and cost effective. I am a customer for around a year now. What I don't like about them is their AI based customer services bot. At times it's really painful and you really want to talk to a real person which usually takes time. Otherwise it's good.

Customer service is extremely quick, responsive and professional

Response time, and understanding. Despite me not making transactions on my account. Big Rock (izabella) was successfully able to process a refund. Yes my account was hacked. Nonetheless big thanks to Big Rock and their great employees for making this happen. Im satisfied with their customer service.

Great assistance with no delay. Even on a Sunday

Technical issues but support was amazingWhile I ran into technical issues with the website, the technical and customer support was very quick, very responsive, and helped reach a solution. I canceled my subscription, mostly because it does not fit my needs, but this great customer support experience will make me re-consider Big Rock again if my needs change in the future.

I like the dashboard, especially the widget. It helps me monitor everything happening in my account, and their customer support is superb.

Their support was good. quick and highly appreciative of my concern. Solved the problem. No AI, real humans, quick.

Excellent customer service. I created my website using YouTube tutorials, and I was able to find almost all the details I needed. Recently, I migrated my website to another hosting account and made several mistakes that almost caused me to lose my site. Fortunately, the support team was always there for me, guiding me and helping to fix my mistakes. A big thank you to Tarek and everyone I spoke with.

Big Rock is an excellent platform for all types of web solutions, and their support system is outstanding. Today, I had the pleasure of speaking with Annas, and all the previous support engineers I've interacted with have been fantastic as well.

I just wanted to take a moment to express my sincere gratitude for the outstanding support you've provided. Shif's expertise, and attention to detail have made a significant difference in getting everything up and running smoothly. I truly appreciate the effort you put into addressing my concerns and ensuring the website works flawlessly. It’s clear that you care about the quality of your work and the success of your clients. Thank you again for your exceptional service – it’s been a pleasure working with you!

best support

good support and on time responses . i am too glade

Big Rock is a well-established web hosting provider known for its affordable pricing and strong performance, especially for small to medium-sized businesses and personal websites. With a wide range of hosting plans, including shared, VPS, and cloud hosting, Big Rock offers excellent value for money, particularly for those on a budget. The platform is user-friendly, with a robust control panel that simplifies website management, even for beginners. It also provides solid uptime, fast loading speeds, and 24/7 customer support, ensuring that your website runs smoothly. However, while Big Rock excels in affordability and ease of use, its higher-tier plans may not offer as many advanced features as other premium providers. Overall, Big Rock is a great choice for those looking for cost-effective hosting without sacrificing essential features.