They responded instantaneously and offered various walkthroughs for my problem that had nothing to do with them. I recommend Big Rock without any hesitation. Im planning to open another online store and I want to go with Big Rock as hoster. And the daily backups of my website makes me feel safe.

Most of us have a website without being a developer, coder, or programmerJust simple information So we always need a technical helpThank you for being helpful and patient.

The best of support, Services and all things in hosting services.

Good service from Big Rock. Fast and efficient response.

Excellent after-sales and customer support service. They always try to do everything possible for your complete satisfaction and keep you informed of the steps they are taking to meet your requirements.

Domantas was a superstar, helping me today with a critical error on the website. I am not a techy person and he was super patient and explained things in a manner, which I found easy to understand.Stayed online with me, to ensure that the issues were fixed and gave me some recommendations for the site, which I will look into, as I also downloaded the transcript for future use.

The service of Big Rock is great, the team are always available to help me when i got a problem in my hosting. and the Big Rock is not a complicated hosting, the user interface is a user friendly.

they came quick to help me. and we found the problem quickly and fixed it in 30 minutes. so great service and great help.

I am so happy EL is so helpful and patiently supported me in solving my issue. Thanks to the Big Rock support team!

Fantastic!! I use the Big Rock more than 3 years, they are fantastic!

I recently needed assistance with a charge on my credit card, and their customer service team was incredibly responsive and helpful. The support was quick, friendly, and resolved my issue right away. Truly outstanding service—highly appreciated!

When needing help I have been able to quickly resolve the issues.

Timely reminders so that I am never caught off guard when action is needed.

It was a great experience with Big Rock, Excellent support services.

I recently switched my hosting from Bluehost to Big Rock, and I couldn’t be happier with the decision. Not only am I saving money, but my website’s performance has significantly improved, running faster than ever. Big Rock also provides the latest version of PHP, which keeps everything up-to-date and secure.After the migration, I encountered an issue with my email setup. I reached out to support via chat, and Rodrigo, the representative who assisted me, was exceptional. He promptly accessed my account, adjusted the necessary MX records, and had my email up and running in just a few minutes.Overall, my experience with Big Rock has been fantastic. I’m excited to continue with them and look forward to many more years of reliable service.

I don't usually write reviews, but I have been happy about going with Big Rock for several years now.Whenever I get stuck on a problem I can just live chat with someone and they always get me squared away. Day or night.

AVOID if you value your private data!Negligence and privacy violations, never mind the incompetence dealing with support. Big Rock has made my billing information public, after registering a domain with them, opening me up to a litany of calls and spam from international numbers. Big Rock support has confirmed that publishing billing information of the client was *NOT* an ICANN nor CIRA requirement, but was done as part of Big Rock's internal policies.Seeking an amicable resolution, perused this issue n via Online chat, 17 emails, 10+ Support Agents, escalation through T1 and T2 support. Received nothing but utter dismissal, incompetence and complete disregard for any due diligence. I can provide emails and conversation history as evidence of this negligent and dismissive behavior. No doubt they will reply to this message with another completely automated and generic response, not even give this review a shred of their attention.Big Rock is a complete joke and its support an insult to their customers.14 days later my phone and email are still exploding with spam calls.Edit:Exactly as predicted, Big Rock provides a factually-incorrect, generic response without giving this review time a day.After 17 emails your team has failed to provide even a single statement in Who Is, ICANN or CIRA requirements where *BILLING* information was to be disclosed. Your team in chat has admitted that this was NOT ICANN, CIRA nor WHOIS policy and done at Big Rock's discretion solely. Additionally I have provided dozens .CA Canadian business domains who do not use WHOIS privacy protection, do not disclose their billing info and are CIRA, ICANN compliant. Look at any major Canadian business. You continue to talk out of your ass.You do not take privacy seriously, otherwise we would not be in this situation.

Best support experience! The team at Big Rock handled my concerns with exceptional efficiency and professionalism. They quickly resolved my technical issues, providing clear explanations and prompt solutions. Their dedication to customer satisfaction truly sets them apart. Highly recommend their services for anyone looking for reliable and responsive hosting support!

It was great, Amelia was very helpful and I could solve my problem promptly.