I already have visited two platform of hosting and I find better than other too. Still I am new comer on Big Rock. I find him better.

I had the pleasure of having Charef assist me with a error that i was running into. He fixed the problem in a matter of minutes and then provided clear instructions for how to make a tweak to my website. I was blown away by his service.

Tech should be invisible.But boy when it goes wrong it hurts.Not with Big Rock.If you are polite, and patient when you have a problem, they BEND OVER BACKWARDS to help you out.10 out 5

I was very well attended by Débora. The staff was getting worried because the balance hadn't been credited to my Big Rock account, but thanks to her, the issue was solved in less than 10 minutes.

Loved the Tech support - 1st time user... I used the online chat for the first time for some tech support and once I got through to a human I was imprsesed how efficiently they gave me a solution to every question I had and really provided me with some impressive further links to be able to resolve all the issues I had. Also helped me greatly with future issues I can imagine cropping up that I can look at the Big Rock resourcers at another time to review - all very helpful and just what I needed - resolutions and patience with me! The AI bot was very good initially too.

Very easy to use and has a gret knowlegebase to help solve any issues.

?? Renelyn ?? The Lovely and the wonderful Customer Service Seen in my life.Big Rock please Promote her, She deserve's better

Believe it or not, two simple words—"Thank “ou"—can w work wonders in the business world, especially when responding to customer feedback. Acknowledging a customer’s effort to share their thoughts or experiences validates their input and strengthens their connection to your brand. It sends a clear message: you value their opinion. This small act can transform a casual customer into a loyal advocate, amplifying the positive perception of your business.

DO NOT USE!This company has allowed fraudulent access of my services, so all my websites are offline and/or pointing to other peoples websites. The fault has been ongoing for 3 days and there is no response from the "support" team. No telephone number and no managers to escalate! NEVER USE OR TRUST THIS COMPANY! Ps. The below response is a total lie! NO MALWARE ON ANY SITES. Big Rock, you get worse. If you wish to continue the lie I will post the support chats here. That will finish you off

Easy migration, low price, high quality

Outstanding and Highly recommended , I have been using Big Rock from 7 months and it was great decision

The ability to access all features of what Big Rock, offer toa user/client.

Benediktas was a great and helpful person , i had trouble with my website , he took time and patience to resolve the problem

The helper who assisted me took the extra mile and assisted in restoring the file I was having trouble locating and accessing.

I tested a couple of web hosting providers over the past 15 years. Never thought I would be happy with a service provider that would be able to have such a great support team, which I believe the most important part behind a great service. Many service providers would offer you a great hardware and software but not every provider would back that up with a great team of support team that is available 24/7 with much knowledge to help you with things even not in their scope like fixing websites conflicts. Frankly, I could say more and more and more, but I believe that whatever I will say will be less than what they deserve. Thank you, Big Rock.

Amazing service each time I need help. The automatic backups that I didn't even know existed have saved my life in the past, and with other issues I have had I have had positive experiences with every attendant, especially with Marcela. I also love that they appear to offer help in more than one language. I am very thankful for Big Rock and have been a client for a long time, I recommend them! Also, they have great prices and everything usually "just works" anyway.

She is such an experienced lady; she identified my issue immediately and resolved it on her own. I am truly impressed with her support. In fact, she didn’t just assist me; she did exactly what I was looking for. Otherwise, I would have had to ask for a refund because I was completely unable to connect the specified domain to the newly purchased Business Pro email plan. Thank you so much, wonderful lady!