This was my first experience contacting a support specialist via chat. I'm not from an IT background, and my waiting time wasn't long. The Chatbot probed quickly and assigned me to a support specialist. The Support Specialist, Fithri, did her best to understand and troubleshoot my issue. Haven't fully executed her recommended steps to overcome spoofing emails but the fact that I was able to get connected and offered a few steps and solutions to solve my problem was stress-free. Thank you.

It's very responsive. All my question is answered very good.

smooth process

I recommended Big Rock because Its service excellent and friendly guide everything with details

What makes Big Rock great is how quickly they solve any issue you have. If I recall correctly, each of the issues I've faced has been resolved when I was still in chat, if I used chat.

Control panel is useful and comprehensive. Hosting and domain management at fair cost.

Easy to use and has AI capabilities that improves content creation.

Big Rock is not in the business of selling hosting, no it is in the business of selling lies, and lies, and lies, and lies, and more lies etc...From the first day of use there were problems, mostly created by internal choice of Big Rock, and it has been a headache to get anything to work ever since.Instead of customer support to provide an AI bot that is way too dumb to even deserve the I... but when you finally get transferred to a human it usually does not solve anything either.If you can use a different computer, move to a different country, switch internet providers, all they do is place the problem, that is created by Big Rock, outside of themselves and ending conversations with:"Let me know if you need anything else about the hosting itself."So you're left alone to solve a problem that Big Rock created and only Big Rock can solve, but they simply refuse to do anything... after their customer support refusal they start ignoring you...Long story short, Big Rock is A SCAM. DO NOT PAY THEM ANY MONEY since you will not get what you paid for.Update: This kind of responses is exactly why they’re selling a scam. Big Rock chooses to block almost all Surfshark VPN ip’s, refuses to solve anything or be honest and then come up with some b*llshit story so they won’t have to take responsibility for their choices.

I had an amazing experience with Big Rock’s customer support person Michelle. The representative I interacted with was incredibly quick, polite, and knowledgeable. She patiently guided me through all the necessary steps to troubleshoot my issue, making the process smooth and hassle-free. Her kindness and professionalism truly stood out, ensuring that I felt valued as a customer. I highly appreciate their excellent support and would definitely recommend Big Rock for their top-notch service!

i appreciated the quick and great responses plus good services and the refund

Very good response and solved my problem in few minutes.

Good price, Nice Support

Very good guidence and helpful

Timely update and new add on is great help for us.

I’ve been with Big Rock since 2017, and honestly, I’ve stuck with them for a reason. I’ve tried other well-known platforms, and while they’re decent, Big Rock’s price-to-value ratio and top-notch customer support are what really set them apart. Over the years, their control panel has evolved, and it’s become super user-friendly with some great new features.If I had to mention one downside, it would be that you can no longer install SMF Forum through their auto-installer. But, honestly, that’s a minor issue. Overall, I’m giving them a solid 10/10! Keep up the awesome work, guys! ??

I had an excellent experience working with an employee named Patrick. He was extremely fast and very resourceful.

They have a great customer support. Ian helped me with every step of the process to change up my website. Thanks man!

The support was faster than I expected and the team also helped me fix my issue. Since I come from a non technical background so a little bit hands on was required and the team could identify it. I am grateful to the team.

every time i face a problem the team help me to solve it immediatly