the best customer service ever

I did not receive an email reminder about my renewal. I should have received a reminder at least a day before the payment was processed. The next day, they refunded my payment, but all the time I spent chatting and emailing Big Rock’s support was completely wasted. A single email reminder could have saved me from all this hassle.

Understanding, solved my problems. incredible support with my DNS records. Highly recommend!

I'm new to Big Rock and obviously have a few questions. I've used the chat app six or seven times for help. My experience has been very satisfactory. I get immediate response to my questions. I also get step by step instructions to help guide me through this process. So far, so good. I'm very happy with Big Rock.

Fanny from Customer Service was excellent. She listened and offered options to assist with my inquiry. She made the entire process smooth and made sure that I was aware of what needs to be done. I appreciate your help.

Mindful solution of a direct debit wrongly madeThe very last conversations were pleasant, welcoming, and caring, mindful to solve a problem raised by your company's direct debit of my account for an indue transaction.

Great service, quality servers.

What a strange company. To save money on traffic, they block users who have a VPN (which is *many* people like over 20% of people!), or specifically sometimes VPN users get really nasty multi-step captchas that take forever (7 rounds of "click the traffic light" anyone?) or they even don't show anything, making it look like your website is broken. Support first lied to me and said that's impossible, and after wasting time to prove it to them, they said nothing can be done.Ready to lose 20% of your visitors (except for those really persistant ones)?? I renewed because I'm selling this website and can't be bothered. When renewing 3 weeks before the end of my current contract, they started the new period on the day of renewal, not at the end of the first period, i.e. they stole 3 weeks of membership from me.Support is again like "too bad for you".

I have been with Big Rock for a few years now and have asked for help and they were only too willing to assist

Great value for the money and great customer service also

I had a question about a certain feature of Big Rock's email service and it was responded to within a minute. Excellent customer service chat system.

Great service

The customer service is great, any issue comes up they solve it for me, I just want them to deliver windows server hosting not just plesk panel for .net developer.

Excellent support and in time

Fanny assure me to get my refund and my webiste will be restored again with 48-72 hour without any worries.

I was having slight issue with Web Builder, but support came in Steadily and Ready to rock any problems away. Special thanks to Amir from chat support and all fellas working on it! Making Big Rock ultimate real deal on its own mission from website's building to support services!