For amateur students,like me, venturing to develop /orHost website , Big Rock is an excellent / user friendly platform .

Great Communication and helpful to me and solving my problem .. thanks

Had an issue with staging environment. It was quickly resolved by support. Thanks a lot.

I great for that they give Instant support that I need. And expect your company can develop by keep user log from which IP delete or any other change doing that help increase security of account and make accountable of a person for unethical activity.

Suggesting a monthly plan but it’s not.I prepared everything and wanted to pay - good marketing although.

A few months ago, I had trouble getting started with Big Rock's tools. So I requested support form Big Rock's support team and at some point in the conversation the problem didn't get a solution, I think they said I was talking to an agent, when in reality humans related with tech jobs like myself, can tell the difference between a BOT and a human being, like having a nonlinear type of talk. I think this time Luis is human, and my problem got solved thanks to him. So what a relief they are still hiring humans!

I have never been this frustrated with a hosting provider in my life. Big Rock just suspended my entire hosting account because of a domain that isn’t even pointed to their servers and isn’t even owned by me anymore!Here’s what happened: When I originally bought my hosting plan, I listed a domain (thestylesavvy.com) that was in my control at the time. Later, that domain expired, and someone else purchased it. I had completely forgotten about it, and since it was not hosted on Big Rock, I never removed it from my hosting account.Now, out of nowhere, Big Rock suspended my entire hosting plan because their system flagged that domain for phishing—even though it’s hosted elsewhere! How does it make any sense to suspend my whole account for a domain that is no longer mine and isn’t even using their servers?To make matters worse, their customer support is useless. Instead of fixing this obvious mistake, they told me they need 5 business days to “investigate” the issue. Investigate what exactly? The domain is publicly visible, and anyone can see that it’s not pointed to Big Rock. It should take 5 minutes, not 5 days, to confirm this.This is beyond ridiculous. I have urgent business websites hosted with them, and because of their poor policies and lack of common sense, my entire hosting account is suspended, affecting my live websites. I even suggested the most logical solution—simply remove the flagged domain from my account and unsuspend my hosting—but they refuse to act quickly.I regret ever choosing Big Rock, and I’ll never use their services again. If you care about your business, stay far away from them. Their system is broken, their policies make no sense, and their customer support is the worst I’ve ever dealt with.Big Rock, fix this now!

I have been with Big Rock for a year now as an agency and the services are great. The support is even better! Yesterday I had a problem with copying website from one domain to other and Evaldas helped me. It took a little time and he was very kind. Definitely recommend Big Rock for Agency purposes! Thank You Big Rock!

Marija, helped me quickly debug my email problems with implementation, suggestions and patience!

I was assisted by Kodee at Big Rock. It was my first time needing help from support and they were really quick with the responses. I needed help with cancelling a hosting plan I mistakenly paid for and I received the link to apply for refund in no time. Big Rock processed it quickly too. Really glad with the service I received!

Aymene was very helpful. I had what for me felt like a big problem but it was resolved for me.It is the first time I have had to ask for help with Big Rock and now feel even more secure using them for my hosting and website building.Thanks again.

Ease of setting up WordPress and websites.

Promptness and thoroughness of the responses- a complete solution to the problems

Clear and profesional

He is a nice guy, was cooperative and helpful.

they have the best customer service of any hosting service. rock solid connections. 100% up time. easy hpanel navigation. i'm using WordPress and it works great with Big Rock.

Besides my mistake of not reading the alert of server changing on time, Pedro gives all efforts to try to help me to recover the data, being very transparent and clear

Just the simplicity and how easy it is to use the platform.

The price is very affordable, and the refund for canceling the order is very fast