I’ve had an outstanding experience with Big Rock’s customer support team. Every time I’ve reached out for assistance, they’ve responded promptly and with a genuine willingness to help. Their team is knowledgeable, patient, and always goes the extra mile to ensure my issues are resolved efficiently.What really stands out is their hands-on approach—they don’t just give generic answers but take the time to guide me step-by-step until the problem is fixed. Big Rock’s support has been consistently reliable and professional.

The associate help me until the situation was resolve. She was kind, understanding and patience.

Big Rock's customer support stands out for being responsive, knowledgeable, and incredibly helpful, consistently providing effective solutions through their live chat and ticketing system.

A quick fix provided by the support team saved my day..thanks to the entore team who helped to identify and resolve my email sending issues

I have been doing business with the company for years and I am very satisfied. Moreover, Ms. Dhita was very caring and I will always enjoy working with her.

Big Rock makes site hosting easy and affordable. They have great service, great prices and great tools!

Awesome Hosting en top notch service/customer care!!

Manuel was fantastic! He was quick, patient, and always willing to answer all my questions. He made me feel comfortable asking anything, offering help whenever I needed it. His tips were spot on and precise, making everything much easier.

Faniel is very professional and his quick response and solution solved my issue.

Sometimes all my sites are down. When I can figure it out, they say it's a technical problem, when I can't figure it out, they say the site is live.

talking to Maria was genuinely pleasant and she resolved my issues the best she could ??

Great support, fair prices, great services and tools

He was great, He did explain everything the best way, you should be proud to have him!

Big Rock provides a very reliable service.

Diana helps me to restore files which I accidently deleted. She guides mee stop by step very clearly and replied very patiently understanding my situation. I am very thankful to her for the assistance.

I am very tired of Big Rock. Every time I want to buy a domain, my payments all fail. I contacted their support, but they wasted 1.5 hours of mine and then ignored me completely. terrible customer service. I will not reniew my subscription. Yes, I was able to buy some domains after spending 2h, but after every payment, I had to try again and again for the next payment, and this problem still persists.

Easy to use and setup

Support is AWESOME, easy to use services and great for the price!

I signed up for website hosting and connected business email with another company. When I began getting notifications from my listeners that their networks were blocking my site due to the unsecured server from India flagged for very bad things, I then saw on Forbes Magazine that there was a giant class action lawsuit, also a federal lawsuit against that company, I HAD TO SWITCH IMMEDIATELY. In the same Forbes Magazine review, listed the top 10 and Big Rock was at #1 at the top of the best lit. The decision to go with Big Rock was absolutely smooth, less stressful, respectful, courteous, patient and efficient. That was my experience with Hosinger customer service team of very brilliant and highly knowledgeable people. I worked tirelessly on my new site all night and help from the service team at Big Rock blew me out of the water. Without a doubt, the best hosting company out there. FIVE STARS ALL DAY LONG ???? ~Dano (Radio Station Owner / Radio Personality)