I was assisted with the technical support of Dmitriy.agent was very knowledgeable with the transferring/hosting process of my domain luperon.com and also cafecueto.com.

Kodee was absolutely awesome. Evaluated everything and afreed with my S/he evaluated the system and confirmed it was operating properly, we agreed on a resolution and she recommended additional actions. The website is up and running, ready for additions and adjustments.Thanks for hiring such GREAT people.

Timely and quick responseTroubleshooting depth

My issue was resolved as soon as I spoke with support. Very quick!

So if you can talk to a person, the customer service is great. However since the kodee bot has been brought in the experience has become awful and long winded. I have only had terrible experiences with their help bot. This is the second time I have needed help for a complex situation and I have had to waste around 15 minutes each time trying to get past the bot to speak to a human. The bot just kept repeating the wrong answer to my question, totally missing the point and would not send me forward to a human. This has happened twice now. I have used Big Rock for around 10 years to host many sites and domains. I am now looking to move to a service where I don't waste time arguing with an undertrained bot.

Desi was very helpful and patient.. replies quickly too.. problem was resolved right away with her assistance

this is honest review , useless customer support by Big Rock , they are active but will reply after 15-20 mins and they are not proffessional , and never buy business mail from Big Rock , they will suspand your mail business without any reason , system false detecting , dont recommended to use any service from Big Rock

I've used their service for about a year, and it has been far from smooth sailing. At first, I thought the issues were on my end—maybe I wasn’t setting things up correctly, or perhaps my websites were too heavy. However, even with properly configured caching plugins, performance remained poor. Anything beyond simple static pages was nearly impossible to host on their shared hosting plan.The limitations only became clear when I finally decided to go through the trouble of switching. I set up my own VPS for just a couple of pounds more than what I was paying at Big Rock, and the difference was night and day. Yes, a VPS requires more hands-on configuration, but it’s far better than dealing with a service that simply doesn’t work for my needs.My recommendation? If you're considering shared hosting—don’t bother. It’s just not worth it.

This Mark helped me when i was concern about my english language he new exactly what was my point and directly the solution thanks buddy i appreciate your help

They are very helpful. Specifically, Gusti is the kindest and most sympathetic representative I ever met.

amazing services

Great service and great support.Solution oriented approach far from memorized texts.Strongly recommended.

The balance between price and features is what made me decide to try Big Rock. Using it for a few months now, even seriously considering transferring my main website.

Agent made clear the problem and proposed a solution

Got an email which was very authentic - seemed to have all the elements of my recent interaction with a client - however Big Rock team spotted it as a phising mail and ensured that I took the correct action immeditely

Fast and straight forward answers , helps and suggestion

They have a really nice and supportive customer support. Although the AI chatbots are helpful but you can also find someone to talk to you and solve your issues.

Big Rock has great support, and they managed to resolve my email issues within minutes of contacting them. Kynna from Big Rock support was very helpful.I've been using Big Rock for the past year for all of my hosting, domain and email management and I couldn't be happier.For the future, I'd love it if Big Rock would support deploying and hosting Astro websites directly (like Netlify).

I love Big Rock! Perfect for entrepreneurs. I made almost 5 websites and they look incredible. Extremely happy with it. These are some of the websites 100% Big Rock Builder made.thekeykeyagent co uk is one of them.