Great experience. Super responsive and solved in a few minutes an issue I was struggling on for hours! Thank you!

to the point. simple and concise answer. thanks you

nice and informative

I regret of being a paid member. As a member of Big Rock, my websites became slower and slower. I decided to buy the most expensive package to upgrade website speed. Still, it took about 15 seconds after I upgraded to package to load a website. My IT-team showed me a 100% copy of my websites on their own server and the website speed increased from 15 seconds up to 2 seconds max. I contacted Big Rock multiple times, and they were telling me that the location doesn't matter at all because of CDN. I invested a lot of time and money to find out the real problem. When I talked again to someone from Big Rock they admit that the current server, was under performing and that they need to move my websites to another server. About one year earlier before that, they promised me that when there is space available in Singapore, that they would move my website to Singapore. I never received any message, and today they told me that they were again full.The websites have been slow for a very long time (missing income), I spend a lot of time, money and energy to do some research about the problem, and finally after I updated my package (which was maybe not needed), they told me that it is because the current server in the USA (while I live in Vietnam), is underperforming. I regret about being a paid member.

Pedro is awesome helped me out really fast and went above and beyond

Customer Service is great

I don't like when agents give me articles instead of solution

I made a serious mistake but they solved my problem quickly and easy. Very professionals and took just 15 minurtes to solve my problem which needed a lot of coding. Thank you again Mary.

The only drawback is having to test the purchase yourself.

To the point and was extremely helpful.

I like the responsiveness of the support team, ready to help you without wasting time with pointless chats that I have experienced on many other platforms without ever getting to the point of a problem. I am very satisfied with Big Rock services in general, especially the support. Bravo! I will continue to recommend to everyone!

User-friendly interface, great support , easy to manage the webspace , a bit priceyGreat job Big Rock

I want to share my positive experience with Big Rock. Their server uptime has been exceptional, ensuring my website remains accessible to visitors 24/7. Customer support deserves special mention – they resolved my technical issues within hours, demonstrating both expertise and patience. The control panel is intuitive, making it easy to manage my domains and install applications. Their pricing provides excellent value considering the reliability and features offered. Although occasional minor slowdowns occur during peak times, the overall performance exceeds expectations. I highly recommend this hosting provider for their combination of quality service, responsive support, and reasonable pricing. This has been a worthwhile investment for my online presence.

My experience with this system has been extremely satisfactory. I have not encountered any operational problems and, when I have needed to configure something or understand some aspect of the system, the customer service has been exceptional. They have always been very kind and efficient in resolving my queries.

Very good service according to the price and performance.Recommended

Big Rock's chat support is fast, efficient and attentive: a real sense of service to help customer !

Big Rock makes me work very nice and professional.my clients are satisfied.