Very good experience with the issue being resolved within minutes Excellent communication, the operator was very helpful sorting out my domain issue.

Their products, customer support and they provide good hostings and domains in very reachable price

Extremely efficient and professional assistance by chat.Short waiting time. Always succeed in sorting my issues

The service through chat was very good. He was able to explain and solve my problem on time.

Big Rock support people are really dedicated to helping and problem solving. Additionally, the hosting is extremely fast and the price is extremely low. What more can you ask for!

I have contacted 5 different Big Rock agents from Big Rock and none of them solved my problem. This is not the reason for my displeasure. The reason is that in addition to not giving me a solution, they dragged their feet and one thing should have been resolved in 3-4 days according to the words of their own workers. It has not resolved after 16 days.Don't worry, I contacted a professional because I have lost too much money due to the lack of efficiency of the Big Rock's staff and despite the fact that they have charged me €150, I have already solved the problem in just 4 hours.You can take a look at yourselves and see what has gone wrong.

Excellent customer service. Had been using their services for many years now without a problem.

Very fast response to technical issues we faced. The staff is experienced to resolve the issues. They email and follow through and ensure issues are finally resolved. Great work!

The tech support named Arminas was not helpful. It took me hours to talk to him and he replies extremely slow. The issue was not resolved and I opted to end the conversation and look for another tech support.

I used to work for someone who had Big Rock, was managing the WordPress websites, learned about the service and their features at that time. Since then, I decided that I wanted to host my website here.Here are some points "Why I recommend Big Rock for Beginners"1. The user interface and the options/customizations they give with the tutorials and articles was a plus point for me, every issue had a fix or a workaround and never hampered or wasted my time.2. Big Rock plans are very affordable! As a student, this was a major dealmaker for me.3. Perfect hosting service if you have a WordPress website. My page scores were improved by a great margin with Litespeed server and cache plugin. If you have a WordPress site, please give this service a try.4. At start, when learning and managing, I used to run into small issues, but the support was always there for me, Big Rock has great and sweet support staff, they understand your problem and never failed to fix an issue swiftly.Some points that focus on what can be improved!1. The time for a support agent to be assigned to you is quite long, sometimes I had to wait around 10-15 mins. This surely can be improved!2. While talking with support many times, my experience was the hosting service runs into bugs quite frequently, Issues were fixed quickly no question to that. But it can be tackled altogether.So, 4 stars for this, each business has a place to improve and I'm sure you guys will!Overall, Big Rock is incredible so far and I totally recommend this service, especially if you're a beginner.

I'm new here, 3 days since I started uploading my site (coming from a2 gone-bad host) so I don't have much to say already. Until now I haven't missed cpanel, their panel is friendly and complete, the speed is what I paid for and their support has been very helpful, friendly and fast until now. So, I have nothing to complain for and I'm positively happy with this new host.

Support was responsive and explained the issue to me so I could understand it. Set my expectations perfectly.

They had a nice hosting package, but the website builder was awful. I also tried to use WordPress and couldn't get past the first step. I spent hours on excruciatingly slow chat help to no avail. I wanted to like this company, but alas, It felt like pulling teeth to try to get help.

The response was quick. And the staff fixed the problem for me in a few minutes and explained the reason behind it. Very good service!

I had some problem and my problem was solved in sometime when I emailed so I am happy customer

Briefly, I noticed that your services and security are of a great quality and displayed in a studied ways also the amount and quality of help I received from your help section and your team makes me confident and most sure that my data are in a safe place.I do thank you for the professionalism you offer me.

Thank you soooooo much I am really very grateful ?? for your such a quick response Thank you again.

I got a positive response and attitude from the team when they send me a bill for something I did not buy. They canceled this and apologized!

Good support system. I am very happy with Big Rock because its a very simple and easy dashboard to Newby and advance users.

I received very personal attention & the problem was solved quickly. I was pleasantly surprised.