Devina Was awesome .. Veru helpful.

I am not satisfied with my experience with them. I purchased the domain on 5/21, otherwise now it does not work, and after I contacted the customer service for more than 6 times, they are still replying with one sentence (still under investigation)

The Big Rock support team deserves sincere recognition for their outstanding work. Their dedication to customers is impressive, with exemplary responsiveness and expertise. Their patience and professionalism are commendable, providing a superior customer experience. In summary, the Big Rock support team is a valuable asset, delivering exceptional service.

In my opinion, Big Rock is the very best Internet provider in the world and also one of the cheapest.They host already 5 sites (2 of mine and 3 of customers).Their support over the chat is extremely reactive and super efficient. Warmest congrats, folks ! Special thanks to Sara, this time.

Excelent infrastructure and tech support.

I had a mistyping issue buying a new domain and the support teams was prompt to help me changing to the correct name. I didn't even had to cancel the wrong purchase. Very efficient support team. I was assisted by Kynna.

Good reliable hosting and comprehensive package. Plenty of support if required. Easy for first timers as I was, but slightly confusing if website already developed. Good value for money.

Great experience but there's always room for improvements. Support team has resolved my issues in minutes but I have found a bit difficulty in finding the support email and I haven't found any contact forum.I think there's a need for improvements in regards to community support + Big Rock support.Give a very clear option to contact support and perhaps why and how urgent the support is needed.Newbies might not like this and require support.if you implement the community support than I suggest, approving all posts by a moderator so no sensitive info is shared publicly.That's all

an amazing person good conversation good listin solve a problem at short time

I am very much impress with the performance of hosting services also the tech support expert Kayla is brilliant, knowledgeable and quick to fix issues during migration.

No doubt, Big Rock's customer service is the best one I met in this universe. Thank you Deividas for your lovely help. You were able to solve all of my problems in a professional way. Whatever was out of your control you had transferred to your Engineers. That's pretty awesome. Good luck guys.

Horrible, customer support went downhill on the last year. They make you wait for hours and don't solve your problem, they got cheap with the customer support and now we pay the price. Horrible experience.Also it's is fair to say that they are little by little removing your control over your own settings so that if you need to change anything you need to upgrade your plan.Edit: I didn't receive any "contact request" from you here on TP

Always super helpful! Always a great experience.

The constant and fast support team and their willingness to help.

A great customer support is the backbone of any successful company. And Big Rock's support is for sure top tier. It's super fast and very helpful.

Fast, Responsive and didn't give me a hard time that I didn't look up the answer first. I was a little frustrated and she was extremely nice!

Vytautas from support team was amazing. Helped a lot. Big thanks him.

Excellent Service, one of the best, and fastest growing Hosting and Website Management Services of 2023 and beyond