The customer service is stellar. Always professional, always polite and helpful.

Big Rocks simplicity of use was the reason I chose Big Rock as my host of choice for all my web needs.

very dissatisfied with the service. They increased the price of the service by 1000% without prior notice. It was very detrimental to my business. I am going to migrate all sites to another provider

good service,i want to know if you offer reseller hosting

Excellent Website

Big Rock makes my life easier. I started with one website, and migrated all my others, and all my domains to the Starter Plan. I loved it. Now I've upgraded to Business Plan. The power and extra features are great.Any time I have a question, support has been available by chat within minutes. Extremely competent and friendly. And problems solved. World class service, world class hosting – my first website ever was back in 2005 (another company), so I know a thing or two about hosting features and customer service. Highly recommended.

I am absolutely thrilled to share my experience with Big Rock! The support team is nothing short of spectacular! They have consistently helped me navigate through some significant challenges with my websites, and I can confidently say they offer the best support service available.The initial chat starts with an AI that is incredibly effective. Most of the time, I found the AI capable of providing all the fixes and information I needed, which meant I rarely had to ask for a human representative. However, when I did need to reach out to a human, the transition was seamless.The human support staff is equally impressive. They assisted me in resolving website breakdowns with remarkable professionalism and speed, available at any hour. Their dedication to customer satisfaction is evident, and I'm genuinely grateful for their assistance.I genuinely love Big Rock's service and am so happy that I chose to host my sites here. I wholeheartedly recommend Big Rock to anyone looking for reliable web hosting solutions. The Big Rock team truly is amazing!

Their service is impeccable in all areas. I totally recommend.

Nothing hidden, straightforward service with easy interface. Just what I need.

I have used many other online hosting services, but Big Rock is by far the best service out of them. It's user-friendly, inexpensive as compared to the others, and it's pretty fast.

I have been using it for the last 4 years, their service and support team are awesome, and whenever I contact them for the resolution of issues, I get the solution. I have multiple accounts of Big Rock, with multiple plans.

I have been using the Zyro and Big Rock for a year now and just purchased the 4 year plan. The times I’ve reached out to customer service has always been prompt, polite and thorough. The people help me learn when answering my questions about products or how-to’s (no matter how silly they seem). The website services have been reliable and backup regularly, allow me to be creative and personalized with my website, and link to my service booking platform. It is pretty user friendly for those with no website building background or education.

The management has an unclear pricing strategie what makes the job for the agents harder and is time consuming for the customer - the agent was able to compensate the confusion caused by the management in the first place.

What made my experience so well today was the chat representative I communicated with, Davi... Davi is very knowledgeable and was willing and very patient to help me understand everything I was asking about.My experience with Big Rock has been great ever since I began being their customer.

The hosting is awesome. The price is a bit higher side as compared to other hosting companies. One improvement may be to have Cpannel in spite of hpannel. Because the site transfers can be problematic some times.

Support is kind of artificial. Everything must be passed on to superior technicians and it ends up taking a long time for them to return. And the servers are often a little slow. I don't even have a server at my location because it's full.

What a fantastic experience! Big Rock is one of the best hosting service providers I have used in my web design career. The service is clear and exceptional, and I must mention Sabrina, one of the technical specialists whom I admire the most at Big Rock.Furthermore, I would like to highlight the excellent quality of everyone at Big Rock. Based on my personal experience, "you don't have to worry about your backend as they always have your back. You can focus on your business with peace of mind"