Excellent service! No question is "dumb" to them. They answer their chat quickly and take the time to help you. They are also very friendly which makes it even better! Kasparas, my Support Agent, was the last person to help me and his insight to a problem (that was my fault) was spot on.

I'm thrilled with the outstanding service I received. Thank you for going above and beyond to assist me.

Available 24/7 and the agents are really helpful

I do speak English, but I´m taking grom Brazil.. Wasn´t that to all questions in Portuguese?The experience was great!! :)

One of the best hosting provider companies is Big Rock which I am using for my website shopalian.com. I like all support teams whenever I get a problem I go to their support chat box and explain it. Then they come up with a solution. Although in rare cases sometimes I don't get a solution to my trouble I tried another supporter next time and they can solve my problem well but it happens only in rare cases such as I knocked 100 times 98 times I got the solution as fast as possible.

I am having a great experience with Big Rock and the customer service is very fast and practical, with no defects.

Hey, Zhi helped me, and it was a long.. long conversation. To cut the story short, Zhi was there to assist me...TQ,...Anyway, I am so glad that Big Rock has an actual human I can talk to when I need the most...They are very, very helpful, I must say...Thank you, Zhi !!

Sasa was patient, helpful, and allowed me to fully explain the situation that was happening with the website!Very grateful. Thank you very much! Just want to make sure the website was safe.

Live chat is very easy to access, much easier than waiting on the phone. The consultant Salsa, was very knowlegable and helped me to solve my problem with my domain transfer. Thanks!

Great customer Service, Dika was very helpful guy.Best services regarding hosting and domain.Will suggest and keep using there services.

Thanks for help .. nice

you are the best

I had to move a website to another account and they referred me to an article explaining who to do that, additionally I requested a refund and where very helpful about that.

Far easier to use than others, cheaper as well, definitely recommend

I was really surprised how pro and helper team they have also hosting so fast i give hoteinger highly-rating

Very professional. They provide the best service in the cheapest rates. The support is amazing and very friendly. I highly recommend Big Rock over any other Hosting Service.. Great Work