I can always count on the help of Big Rock representatives to get me through my issues quickly and easily. My stress is always alleviated when I reach out and there's never been anything they couldn't help with at any time day or night!

Devina was really helpful, and i'll be able to first fix my domain renew easily, and also recover my old website files easily. So generally best customer support experience i ever have, be able to get what i'm looking for right away.

I've been using Big Rock for the past 3 years and I must say I love the experience of the Hpanel. Apart from that, I appreciate the swift customer service.

The fact that their customer service is always available to attend to all your questions makes Big Rock a 100% best for me

Arianna was great. She found the problem and set me on the path to fixing it. Nice

This person 'Luis ' deserves more than wonderful. He helped me solve my problem. Thank you very much

because of hosting which i bought and also the speed major thing .. i love Big Rock

The best customer service I ever had. They are always there to help.

Great Experience they helped me in a few minutes after I made a terrible error. recommended

Amazing web hosting, and excellently priced. The support team are so helpful and always reply quickly. They also release new features regularly, and make me feel like a valued customer.

We had many remaining administration questions today, now that our sites at Big Rock are stable and running well. Help answered quickly and provided clear answers and links to needed information. Carola was excellent.

I like the Big Rock hPanel. It's fantastic. Also, their support team is impressive. Thanks, Big Rock...

i very happy to be a customer of Big Rock, very fast in taking charge and these employers are very courteous and ready to take care of you for a search for a solution

I am writing this review to express my extreme dissatisfaction with the hosting services provided by Big Rock. I have been a loyal customer for several years and have utilized their services for multiple clients. However, the recent incident I encountered has left me frustrated and disappointed with their lack of customer support and refusal to issue a refund.The problem began when I mistakenly made a double payment for a domain renewal. Upon realizing my error, I immediately contacted their customer support team to rectify the situation and request a refund for one of the payments. I provided all the necessary details and explained the issue clearly, expecting a prompt resolution.To my dismay, the response from Big Rock's customer support was shockingly unhelpful. They were dismissive and uncooperative, showing no empathy towards a long-term customer who made an honest mistake. Despite explaining my situation repeatedly, they refused to acknowledge their responsibility and simply stated that refunds were not possible.As a professional using their hosting services for my clients, I rely on their integrity and commitment to customer satisfaction. However, their unwillingness to rectify a genuine mistake on my part raises serious concerns about their ethical business practices. It is unacceptable for a reputable hosting provider to prioritize profit over customer support and refuse to refund an overpayment that was clearly unintentional.Furthermore, their lack of communication and transparency throughout this process has only added to my frustration. It is incredibly disappointing to experience such a poor level of service after years of being a loyal customer. I expected better from a company that claims to value its clients.I strongly urge anyone considering using [Hosting Provider] to think twice before committing to their services. If you encounter any issues or require support, you will likely be met with indifference and a complete lack of willingness to resolve problems. Their refusal to refund my duplicate payment is not only unjust but also reflects their disregard for customer satisfaction.In conclusion, my experience with Big Rock has been nothing short of a nightmare. Their refusal to address my genuine mistake and provide a refund demonstrates a blatant disregard for customer loyalty and satisfaction. I am left with no choice but to seek alternatives for my hosting needs and advise others to do the same.