The representative was knowledgeable, very courteous, and answered my questions and concerns.

Knowledgeable customer service agents, who are available 24/7 to respond to calls within a short period, rather than keep you on the phone forever.

Good customer service

I had the most amazing experience with Raghu today. I called in to get various information about what Namecheap offers as I have been shopping around. Hands down Raghu was not only knowledgeable & attentive but he truly made me feel as if he cared about getting me the right products for my business. He was very easy to talk to and asked a lot of stimulating questions. After several weeks of shopping around and speaking (most places only offer chat) to other website platforms I know I made the right choice! Thank you Raghu!

Anytime I have an issue customer service is always pleasant and knowledgeable and answers all my questions. I recommend to anyone

Mavendra has an excellent over the phone personality and efficiency.

Rep was patient with me, who is not as tech savvy as many. And we resolved the issue.

Haddi, my customer agent was very informative and gave me options on my current needs as well as near future needs to weigh my options. He repeated the information as I asked for clarification to understand every detail in both packages he recommended.

I've been worried about the service level I have been getting from GD for the last year. However, tonight's experience rejuvenated my confidence in GD because of Avishek and the process of connecting with the support team to resolve my hosting problem.

The representative was calm with a nice voice very friendly but also went above and beyond in helping me resolve my problem!

The second Namecheap rep Aldrin was great. He was professional, knowledgeable, professional, patient helpful and he cared deeply to solve my issue. Which he did, rather quickly.Now, the issue was that Namecheap removed my website (hosted by another company) since I was entitled to free website from Namecheap. They assumed I would start a new one with them. No interest! What they did was unethical, did not ask my permission and I would venture to say, potentially illegal. My website was down. So I may have lost potential business.Many thanks to Aldrin for understanding the issue and restoring my website. He was the savior! I am now very cautious to recommend Namecheap because of their unethical standards. Thank you Aldrin for solving my issue.

Very good service

I recentlyly had a highly frustrating experience with Namecheap’s customer service. As a long-time customer, I rely on the automatic charges for my domains and other services to ensure my websites remain active, as well as I had some questions on selling my domains. However, I encountered some issues that required assistance and reached out to their customer support chat for help. Unfortunately, the experience was far from satisfactory.Firstly, the response times in the chat were incredibly slow. I received responses at intervals ranging from 5 to 30 minutes, which made it very difficult to have a coherent and productive conversation. This delayed response not only tested my patience but also prolonged the resolution of my issues. I might understand that there might be many other customers, but then the support specialists need to pay more attention of what was asked.. Because the support agents repeatedly asked me the same questions I had already answered, showing a lack of attention to detail and a failure to review the chat history. This redundancy added to my frustration and made me feel like I was not being heard or understood.Despite my efforts to communicate my problems clearly, I did not receive any helpful suggestions or solutions from the support team. My issues remained unresolved, and I was left without any guidance on how to proceed. Additionally, I requested follow-up via email but never received any communication, thus so my problems were left unresolved.To improve, Namecheap needs to address several key areas, such as improving response times, mote impotantly - train support specialists, focus on offering practical and effective solutions rather than generic responses, commit to following up with customers via their preferred communication channels to ensure issues are fully resolved.

Stupid People. Doesn't know how to solve microsoft 365 subscription issue. PLEASE AVOID THIS STUPID ORGANIZATION

Complete bad support waiting around two weeks for my email to set over to outlook!!!!

Namecheap can close your entire account without any explanation.They have Digital Crime Unit... They detect, judge and punish. Which country's law do you act according to?They can seize all domains, hosting and services in your account.This is called extortion..All of the following are corporate sites, but according to Namecheap Crime Unit, these sites can be seized by Namecheap for committing crimes.jotun.market takimyapi.comtakimizolasyon.comsika.market

Norma at Namecheap is an absolute superstar. Had tried dealing with the issue via chatbot but she far outshined them. Please don’t let her go!

Jason was very patient and spoke perfect English - Very Important!