Tracie helped me move my DNS from Cloudflare to Namecheap. I wanted to move it because Namecheap is always available by phone. She was very patient with me while I created .pst files of the files from Outlook I wanted to archive. She checked to make sure the DNS was correct by moving it from Cloudflare to Namecheap. She did a great job!

With no notice they suspended our domain causing significant financial damage. We wasted hours speaking to "support" people with no worthwhile action except to say they would respond to an email within 72 hours. In the meantime we cannot operate our business and no one cares!

Customer service wait times are usually not that long, representatives are usually very patient and friendly, services are good, reliable and rates are reasonable… still amongst the best of the best out there.

Excellent service & action taken by the rep Nigel

Highly professional, friendly and knowledgeable customer support.

tried to scam me after using them for 5 years.

Beware entrapment. I have been trapped into another 2 year contract with them as a provider. I phoned helpdesk to talk about adding a webshop. They added it, after 1 day I still could not see the webshop option on my dashboard. Emailing the helpdesk person and saying it is not working. Trying it for almost two weeks now, no answer. I again had to spend an hour on the phone with Namecheap today and was told: OEPS the webshop option is not available in the The Netherlands. They already have deducted 2years costs from my account. I would have to downgrade and commit to another 2 years with them without getting the service I have been promised last year and again this year. This is not even to mention all the other nonsense that has taken place, where untrained helpdesk deleted my website by accident. Puffff not worth the stress.

I was charged $150NZD out of no where, I went on live chat to see if they could resolve my issue, but I was simply told "it wasn't us" when I have a charge on my bank, and a receipt in my emails from go daddy. Refused a refund and did not understand the concept of escalating an issue. If you see no charge on your end in my account, there is clearly some sort of digital issue. The next step would be to check the transaction history of my card that is associated with my account and reverse the transaction, and then escalate this to the digital team. I work in a call centre, I know exactly what they do and do not have access to. I was told by the agent that the issue had been "escaled to the concern team" whatever that means. Absolutely shockingedit - I have emailed the payments team and have no response in 5 days, despite being told it would be 24-48 hours. I went back on live chat and the next agent had no access to the previous notes on my account so it's clear that nothing was recorded. They refused to send me the transcript of the conversation.

Namecheap is my trusted source for all my domains! They have fantastic customer service!

The representative took his time to solve the problem in just one call.

they take the time to help you if your computer elaterite

As always the person on the help-line was helpful and patient, and knowledgeable. Nice to have an easy chat too with someone friendly while they helped fix my situation.

I have been with Namecheap since 2015. Very professional and always helpful.

Clarence did an exceptional job getting me back into my email

the customer service at Namecheap was able to help me with my web hosting issue. Alan was able to provided with the right information

Customer service representative was clear, easy to understand, & helpful.

I was very please with Ethan customer service. He was very polite and understanding. He made sure I understood each step. He did a amazing job and I’m pleased with his services.

Customer service representative took care of all issues and provided world class service.

The way She is very patient with me to help me is interesting. Thank you for that