As a new user to the 360 Poynt Terminal, I find that learning and navigating all of these new bells and whistles can be a bit overwhelming; but the customer support here is top notch. My mind was immediately put at ease, knowing that I can speak to live agents, who will help me to sort through my concerns. Agents were polite, knowledgeable, and thoughtful. Such an experience is really refreshing in a world where growing technology now offers limited human interactions.

Steven was fantastic in helping me with my email settings! He was incredibly patient, carefully checked and double-checked all potential issues, and came up with a perfect solution. I’m extremely happy with his service and truly appreciate the time and effort he put into resolving my problem. Highly recommend!

Professional and competent

It's the customer service for me! Daniel was great A+++!

Working with Go Daddy Scott was awesome in explaining what we needed to help with our Real Estate Marketing. He answered all of our domain questions as well.

very knowledgeable & patient agent!!offered solutions not just simple answersopen minded & focused on helping me

The customer service people worked very hard and diligently to solve my problem. They were always patient. It was a difficult technical issue and they stayed with me over matter of days to get to the best possible resolution.

Sofia provided excellent client service and resolved all my concerns.

The representative (Sargon) was able to unlock our account and get our DNS nameservers and MX codes set up, after we transferred from Square space. Our account was locked and I thought our website and email would be locked for 7 days, but he found a way to get us back up and running. I use Namecheap because I can get a real person on the phone to help talk me through technical support. All you can get at Squarespace is chat bots and human bots, if you are willing to wait a long time.

I'm not web builder expert The technician help me to fix a problem with my domain. She was patient and she help me to understand what I have to do step by step but she do it she told me any move she does and easy to understand and fast.

I was so impressed to reach a very kind young woman who listened to my concerns and exceeded my expectations, in trying to help me, first by explaining certain guidelines to me, and then by going beyond to resolve my concerns. Yes, I say impressed because I spoke with someone else there a few days before who disappointed me, and then told me that if I complete his survey, that I would receive a discount coupon.

I had an issue accessing my email. The customer service rep was able to help me. He knew exactly how resolve my issue when I told him what was happening. It was completed in one call. My call was answered in 43 seconds by my representative. I timed it. Very happy with Namecheap and the service.

Of the many choices out there, that may be less expensive, I always find myself coming back to Namecheap because of their superior service. They are always helpful, patient, willing, and highly competent.

Fast professional and accurate

Fast, polite, and knowledgable staff member correcting tech issues like a boss!

Chris was great! He was personable and helpful on the phone and the situation was quickly resolved.

After a few notices, I called. My CC was hacked. Payment for services couldn't be made. Rep was very personable, no questions, just got out done.

The customer service representative at Namecheap was so helpful she was able to solve every issue I had today. She was the best rep I have ever dealt with! Thank you Rosalie!

With only one phone call Amirul got right to the problem. He was very knowledgeable in finding the solution and staying with me step by step to the end.

I bought an expired domain from their auctions it's been more than 30 days and I still haven't recieved it, they demand payment within 2 days of winning the bid but they don't care once they recieve your payment. Highly unprofessional company, Ive been with them since 6 years and this is how they treat a loyal customer. On top of that their livechat support does absolutely nothing talked to livechat like 5 times and recieved no help from them. Absolutely worst experience ever. Don't worry Namecheap if this isnt resolved in the next week I am going to be leaving a review on the entire internet.