The main issue was the content. I had multiple tickets open for the same issue that reoccurred over and over. I had specific equipment sizing and the content team continually put massive track excavator type equipment advertising for a 1 skid-steer company. I did an on demand ad at which I was focused on storm work in Augusta for Helene and Namecheap made the ad from Florida to northern Georgia even though I specifically stated we were focused around this city. They advertise a 24-48 hour turnaround and that post being time sensitive took 4 days to roll out. I empathized on I would be doing storm work and even after speaking with content manager it came to focus on grading work, and after four complaints another massive track ho was once again in the line up on images. I did receive an apology from the content manager and an offer of a discounted month. I placed a ticket in for the fourth time on the massive excavator and was told services was expired showing Namecheap marketing had 0 faith or customer loyalty even after about 5 years of total using their product. When I received this from the marketing manager I told him thanks for making my decision easy at which time I immediately replied to ensure the scheduled post did not go out, at which they immediately cut the access to the e-mail not even giving the customer the opportunity to respond. A great company would at least give 24-48 hours especially having other products within their company. Finally I tried calling in to ensure the bogus content was not pushed. Lastly I waited on hold for over 30 minutes trying to speak to the marketing team to ensure the content wasn’t pushed and the only conclusion I could come to is they willingly avoided the call. Out of four months there was not one lead generated not one phone call that came from this team. Completely a waste of time and money. This was a very expensive apology. The platform has such good promise and reach, but it has to have the correct content to be effective.

Just made my first call to Namecheap for help with an issue that was over my head. The representative was knowledgeable, patient and friendly. Handled the issue quickly. I feel really good about my choice to go with Namecheap-they have excellent tech support.

This is an unreliable business mainly because this trainer Mr.Jorge Luis Diez has neither ethics nor decency. He clearly cannot be trusted and he's not the kind of person a decent person would trust. Beware of his devious behavior if you ever fall in his radar.

I was having difficulty accessing my business email. I tried microsoft support, and it was an absolute joke, using only AI and not allowing me to speak to human. It was just taking me in circles and was very maddening and frustrating. I eventually was able to get to go daddy's website and support. I was blessed to get Fahad Amirul Aziz, Sales & Support as my support person. He was able to walk me through everything I need to do to get my business email up and running again. This in turn allowed me access back to my business on shopify again. I was quite sick for a year or so and didn't realize I would get locked out if I didn't go in. Anyway, all issues have been resolved thanks to Fahad and his patience and knowledge were very appreciated. I understand AI is the next step, but this interaction proves that there is nothing that can replace the human touch. You have an excellent employee in Fahad, and I hope he is valued by you and considered for a promotion in the near future. Well done. Thank you.

This place used to be a good place to buy I've been shopping here for years for months now I noticed I've been getting a lot of bad produce I've made multiple courtesy calls thinking that maybe they just overlooking something but I found that's not the case they're purchasing produce right at the point of going bad as cheap as they can buy and selling it for as much as they can get

I'm very disappointed that Namecheap needs to have a policy where they don't refund a service that curiously expires way beyond the renewal date of the website. When I retired and ended my website before the renewal deadline (I paid attention), I requested a refund for adjunct services I would no longer be using as a long-time customer ending her career. I submitted a refund request and waited a few weeks. I received an impersonal, basic response. They would not refund an under $200 amount due to their "policy". So, pay attention to your plan end dates. I'm paying for services on a website that no longer exists, regardless of circumstances. This is what they do. This could have been a positive review. I'm choosing not to leave my customer number, as I've already received their answer, and I hope this review helps you to not get caught in this unfortunate issue.

Ryan was wonderful and his customer service was 10 stars!

Romel is excellent!

The team at Namecheap were very helpful and understanding.

Very helpful!Professional, knowledgeable and took time to resolve my issues.

I am not very good at domain stuff and how it all works, but I have several domains and I learned enough on YouTube to build a few simple and workable websites i needed for my condos, my music career, and a local advertiser. Namecheap support, it's there when you need them. could not have done it without it. It really makes a difference to have real tech support.

Samie was kind and extremely helpful. This is why I use Namecheap for all of my domain, website and email business needs.

Eric was very polite and helpful and took into account my current business needs

Great prices and service would recommend

It's their support. They are there when you need them.I am not very good at domain stuff and how it all works, but I have several domains and I learned enough on YouTube to build a few simple and workable websites i needed for my condos, my music career, and a local advertiser. Namecheap support, it's there when you need them. could not have done it without it. It really makes a difference to have real tech support.

Wonderful customer service.

Employees fraudulently write off money for unnecessary products.I only needed to renew the domain, and the employee also added Microsoft 365 Secure Business Professional to this product. For which an extra $123 was written off from my account

I was struggling to find a company who would help me build my own website. I had purchased a package from Namecheap before and had gotten a refund because none of the other representatives were willing to help me understand how to use it. But then I prayed and got a representative named Erica and she was such a blessing! I am grateful for Namecheap and would recommend them because they are now hiring great help who are women who want to see women succeed.

Going counter to the AI madness, Go Daddy is showing that it is humans using technology, not technology using humans.Speaking to someone in simple, human terms makes a huge difference to not only feeling comfortable and confident in all of Namecheap's products and services, but also in remembering that simple human support and courtesy is worth 100 robots and endless AI programs.