excellent customer service, resolved the problem in minutes

After being helped by Addison today, I can wholeheartedly tell you that Namecheap's customer service is excellent. Addison took me step-by-step to address an e-mail issue which I couldn't figure out for myself. He was very patient and understanding in our stressful business situation, emphasizing that he could definitely solve the problem... which he did! After his help, we were able to access our e-mail immediately. Thanks to Addison, and other great service techs who've helped us in the past, we've learned that we can always depend on Namecheap to solve any problems that we run into. Way to go, Addison! Thank you, Namecheap, for continuing to support our businesses in such an effective way.

Very helpful

I have been with Namecheap for many years and have had multiple domain's with them and have always found them to be helpful when i have a question and trustworthy with my domains

Terrible experience. Big name, but low-quality customer service. Today, we are transferring our hosting to another provider due to recurring issues whenever we need to contact support. During the process of moving the hosting, they blocked our access because we had 'too many accesses' today (three times). In a lengthy conversation with support, they said, "We understand, but you won’t be able to access your account for the next 24 hours due to security reasons." However, there were no actual issues, they simply decided that three accesses on a day when we had planned technical work were too many and blocked us without any way to unblock within 24 hours. So, while transferring our account due to terrible technical support, we are facing yet another issue with technical support. Also first I been speaking with AI agent, then with technical support and then with another guy and he start asking me like "tell me about your problem". For real, after one hour of conversation with your colleagues you are asking me to tell you the issue once again?! But, Namecheap has an amazing design—thumbs up!

I'm a complete Neanderthal in building websites; I found this one perfect because it was a simple paint-by-the-numbers format, a real-time saver, and fit my budget. Customer service earned my trust and confidence when they brought it to my attention that I purchased extras that were not needed and issued me a prompt refund. Their friendly demeanor and positive attitude made the entire process smooth and easy. I'm sticking with them!

My website was down, due to user error & when I called LATE in the night, John stepped in to solve the problem I barely understood, but his expertise had him clicking his keys for a solid hour. When he was done my site was usable once again.

The most polite and knowledgeable people in the business!

The phone representative, Gil, was calm, knowledgeable, and patient with me. He resolved the issue I've been struggling with easily and swiftly. Usually, this company has enough help in their emails and FAQs, but I really needed a live person today, and Namecheap has that wrapped up, too! Thanks Gil!

Website creation has been new to me but Namecheap was very helpful in the construction process!

Namecheap earned a one star rating and a 5 star rating.We started with a disaster when Namecheap lost our website even though we pay for backup services. We had planned to upgrade the site from custom code to WordPress this fall, so we made the decision to bite the bullet and convert as they could not recover the site.We read many of the tutorials on WordPress's site getting ready for this conversion, and after this loss built a model of what we wanted the new site to look like on Namecheap - very similar to our old custom site. We had our team review the model to make sure all the products were represented correctly, looked smart, had UPCs, dimensions, weights, SKUs, etc. Very similar to our old website. We picked out 21 products that represent the over 650 products we have as examples of each type so we could then use these for the rest.We contracted Namecheap Website Design services to take the model add USPS rates, Namecheap Payment Processing, etc.The design team had us upload all the images, pdfs, and point them to the WordPress model. Apparently the design team failed to look at the model creating many serious errors. The designer didn't even realize we had given the the WordPress model. Namecheap Beginner Errors: We provided all images in three sizes, thumbnail, medium, and high res formats. & in png or jpg. Errors - wrong image used - thumbnail for a large image size resulting in a blurry image, jpg where the png should be used, etc.Many of our products have instruction manuals, or rule books in pdf format. The design team failed to upload these to the new website and instead pointed them to the model website we built (which gets turned off when we go live). So we had to identify all of the mislinked documents.The team failed to enter product additional information req'd for shipping - weight, dimensions. When they did put these in, the set the default for the system to metric (kg-cm) even though the values were in english (lbs-in). The values were in the model and in a spreadsheet as well. Wrong images were used for products - each of our image names starts with the SKU - the design team put wrong images against products. For example - the product Outer Planets had an image for Stations which clearly says Stations with the Stations SKU.While the Design person who handled the calls was very professional, the efficiencies of the actual team doing the design team was very very poor. Having managed teams with up to 500+ people doing product design and development, software, hardware, etc. the problem seems to be with the lack of training, motivation, verification, or drive to get things right. Sloppy errors of not reviewing one's work requires then several more people to be involved to fix.Our website could have been designed and put into live status in about 1/3 the time and effort had the team used the materials given. Your opportunity to improve your profitability is high. There are a few bright stars in Namecheap who are a shining light of hope. When the website went live, we had problems with Namecheap Payments not connecting to the website. We had set this up about a month earlier, did a test transaction to our bank, did a reversal, etc. and everything worked perfectly the first time.The Website Design team said we would have to talk to the Namecheap Payments team as they could not talk to them directly to make this work. We were transferred to Payments and waited about 20-30 min on the phone for someone to pickup, then after discussing that it wasn't working the agent David was asking us what the design team thought the problem was. The design team told us it may have to be re-setup again from scratch or there might be a problem with the company name, or something with is the business registered with IRS, or ??? (Note: we have been in business for over 15 years, are an INC., haven't changed our name, etc.)We were put on hold again for about another 20 minutes and then the line dropped. We waited for a while hoping someone would call back and then decided to call Namecheap support. Phil answered and in literally a few minutes found the problem where the design team failed to check a box and enable processing. He then went through many of the other settings to see if they were all setup correctly and made a number of suggestions which he turned on for us.If Phil worked for me, I would be giving him and his spouse a nice Dinner For Two reward as a thankyou!!!!! He is why I rated this as a 5 star!!!!We still have a problem with USPS rates not being calculated and defaulting to the default value. The design team said we have to contact the postoffice again to have them fix this even though about a month ago we followed the Namecheap instructions on what to request, copied them on all the correspondence, and the design team said they have everything they need. So we will see how this turns out.

My customer service rep (Leny) was very helpful and solved my billing update issue quickly.

Great support from the customer service professional who helped me fix issues with my website

Miriam was fast and efficient. Stellar rep.

I don't know where to start. The worse registrar in my life, after 20 years of experience.The problem was first on me, I moved a domain to Namecheap, and after 30 minute I regretted it. That's when the crazy part started.I cancelled everything, but none of that was possible, even by contacting the support, where they *lied* that I had to wait for the process to complete first, then request the reimbursement.After the process was complete, the domain was transferred. I wanted to revert that with a reimbursement, but that was not possible, according to them, either a reimbursment or the auth code to transfer the domain.When I asked the auth code, they said it was not possible, another *LIE*, the auth code is available the second the transfer is complete.I can't believe this service has 4.6, i will delete my account as soon as possible.

Rupert in Customer Service was very helpful, friendly, knowledgeable, and got the result I was hoping for.

To get a live person on the phone when I needed help, I only had to wait at most two minutes, and I've had to call twice. Both times the issue was quickly resolved.

Dexter was helpful, patient and fixed the problem

A very capable person worked out my somewhat complicated issue without hesitation or trying to upgrade anything. Wonderful!!

I was immediately impressed with Namecheap because my call was answered immediately instead of the usual long wait period on hold.My service representative was absolutely excellent and provided very clear and helpful answers. We changed my present contracts to something that was much better for all of my needs. Truly appreciated his knowledge and assistance.