Namecheap

Phoenix, United States
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4.40
Based on 10834 Reviews

5

62.76%

4

24.45%

3

3.32%

2

5.67%

1

3.80%
About Namecheap

Namecheap is an American ICANN-accredited domain name registrar and web hosting company, based in Phoenix, Arizona.

Tags
Hosting
Contact Info

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Sathish Kumar

Go Daddy is excellent in meeting the needs of any kind of exposure for your business ideas, Advertising and customer gain. Thank you for your service. Mrs. YLee

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Bharat Kukreja

Richard was kind and a true professional. He solved my issue. I am very happy with this company!

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AMIT KANNAUJIYA

Namecheap has always been my 'go-to' registrar & hosting provider! Best customer service and support!

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Subho Nath

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Arivoli Dhaliwal

Excellent customer service. Handled all of my questions in a timely manner with precision.

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Anil Kumar

Gwen is very helpful. She also sends what we talked about to my e-mail.

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Sumit Pawar

Dealing with your Tech Support was very easy. got the issue completed in 1 call

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bharatkumar morvadiya

Namecheap and the rep Joshua were incredible. Great company!!!

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Aarush Tm

The worst service out there. Everything is super complicated, the site is super slow and everything loads sooo slowly. If you have any problem at all, good luck finding whats wrong and even more finding a help. You have to pay extra for everything and if you want even one more feature you have to pay pay pay

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Fiddlewood Solutions

The gentleman (Orlando) I spoke with was very informative, patient and knowledgeable.

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KARAN BHANGAY MR

Namecheap has consistently gone above and beyond in their services for me as a small business person (Drum Circle Facilitation) from the early days of my beginnings almost 20 years ago and up to today as both I grow my business and Namecheap seems to be evolving and growing at the same time......FAST, TIMELY, EXPERT, PATIENT call answerers EVERY time.

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DOMAIN ADMINISTRATOR

Namecheap has been great for support. The techs are knowledgeable, patient and informative.

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Garry Singh

Where to start ...................... I was lied to and mis sold a new website, design, hosting, domain and emails. I had a website but wanted a re design and to move hosts. I was told by a really lovely sales associate that I would not be without a website, the domain would transfer over and I would have my old website initially until my new website was designed. Also if I had any small issues or tweaks they would always help and i didn't need to have the monthly fee for constant support. Nothing would be too much trouble.I was WITHOUT A WEBSITE AND EMAIL ACCOUNT FOR TWO MONTHS! two months I was paying for Namecheap I may add, all because they didn't transfer everything over in the timeline the promised.Then the website design was a nightmare, i was given a very tight deadline to send over a mass of information and images. When I signed up i was told because I already had a website they would only need images from me, this wasn't the case. It was a very busy time for me and they kept pressuring me and saying if i didn't send everything over in 5 days they would no longer build my website. I had just paid them £1,500! I advised them of the text I what I wanted but they didn't listen, they said their wording was better! I asked for a few changed which they didn't make. I complained about the process and was fobbed off. I said I'd like to cancel and get my money back but they wouldn't do that. I asked to listen to the recording of the sales call when i signed up and they refused to let me. They gave me 1 month free support which I didn't get round to using because I was very busy over that period. I called customer services a number of times, no call was ever less than an hour long, 90% of that on hold passing me from person to person. I was constantly told I had to pay more for support.There is an issue with the contact form on the website, the 'submit' button is hidden and you can't scroll down to it, this is preventing me from getting any new enquiries. It's been over 7 months and they still haven't fixed it for me!! Bearing in mind they designed my website and I had website design services for 3 of those months this is shocking. They refused to help me and they constantly just want more money. Talking to customer services is painful, they are clueless. I really wish I had never gone with Namecheap, massive regret.Despite their response below NOONE has been in touch

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Shabeeb Rahman K

Giovanni was great to work with. I had so many accounts and he advised me of what was going on. Cleaned it up for me and set up my auto renewal.

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Muhsin Iqbal

Customer service has been great - two calls in - not on hold very long and service agents were great.

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Nitin Mane

Very professional, friendly and quick service. Easy to deal with and very helpful.

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Arhaan R

Smart helpful and spoke well but did have an accent! Got the job done and I am a bit of a blog novice, he was kind and made the process go well.More Jorge

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Amit Kumar

Every time I call Namecheap, I get great customer service. I feel like there are so few companies you can say that about. Thank you for always being SO very helpful!

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SOFTWARE, REDBYTES

Thanks for the amazing customer service in Spanish. It makes a difference for all entrepreneurs establishing businesses in the US and abroad.

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EsziworkN Admin

Helpful, diligent agent, made sure I was set up and connected before he sent me on to others who would continue. All done in a short time!

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