I worked for two days to accomplish what Anthony did for me in 40 minutes. besides, hw was personable and professional, very patient and knowledgeable. I liked working with the Go Daddy support team.

Every time. Every call. EXCELLENT CUSTOMER SERVICE

Excellent customer service, solved my issue quickly

Hanana in Tech Support was Great. I would hire her!

Mark, our Namecheap agent, was patient with our many questions, held our hand through the whole experience, and walked us through things step-by-step. He guided us, rather than trying to up-sell us, as to which plan was best for us. He gave great advice, made something that seemed extremely complicated, very easy and doable on our end. He gave us all the time we needed to finish the process, without an sense of "HURRY" on his end. Talk about terrific customer service! Mark and Namecheap get 5 stars (and if we could give 'em, 10, we would!)

all above, your company is helpful and professional

The customer rep was amazing. He had great customer service and is well educated in his field of work. I left the conversation with no questions or any concerns about my reasoning of calling. Give the man a raise!!!

My representative Anthony was a great representative he is a prime example why I chose Namecheap as my web service provider. The rep that got on the phone with me on my initial call hung up on me so rudely but Anthony assisted me with patience and great customer service.

My customer service rep Dylan was excellent and made the call fun all while solving multiple issues I was having.

Update (Jan 2025): Namecheap contacted me after this review and were very helpful, including refunding the domain I purchased incorrectly. Updated to 3 stars to reflect this but not higher as it required this review for them to put things right. I purchased a domain and email. I ended up having to do this twice because I bought the wrong one. This was my fault, HOWEVER, in both cases on-boarding was terrible. I had to speak to help agents multiple times to get my second account working. My first one is still inactive but they won’t refund. In both cases the instructions say “wait for X to happen it should take a few mins” but when it doesn’t happen, the help agents complain that you haven’t done something.My understanding of domains is limited so there could be some user-error but I’m technically pretty knowledgable in other areas and they market themselves to non-experts.I feel like the whole on-boarding process was terrible. I wish I had purchased my second elsewhere but I was hoping they would refund the first if they saw I was genuinely still purchasing services from them. No such luck. Their compassionate response was that I should read their Ts and Cs (it was a 2 sentence response). I will not be renewing.Edit: Off the back of my review (but with no other contact) Namecheap have just sent me a mail saying the Microsoft 365 account I set up on 27th September is ready. This is the account they refuse to refund because I didn't request it within timescales. Ironic!

The gentleman I spoke with was friendly, knowledgeable and answered all my questions and more!

Adrian from the Host Tech Team was amazing. He made it very easy to understand the best options we had.

The representative took time to address all my questions and made sure that the issue was resolved before leaving the call. He called me back to make sure that everything was good.

Go Daddy can resolve confusion, but there is always a helpful customer support person that will resolve your problems.

Good security

If you need help ... it was top!

Good communication and professional agents

Rep was great. Fixed issue fast and easy. Great help!!!!!

I recently had the pleasure of working with Namecheap, and I must say, their approach to addressing my concerns has been nothing short of outstanding. From a technical standpoint, their support team was incredibly knowledgeable and responsive, guiding me through every step of the process with expertise and clarity. What truly impressed me was their commitment to cost-saving solutions. They provided options that not only met my needs but also helped me maximize my budget without compromising on quality. They are a top choice for anyone seeking a reliable web service.