There was something in building my Namecheap website that I had wasted hours on, not succeeding. It was very obtuse, but Dylan found the problem where others could not. I had been very frustrated. This agent was awesome!!!!!!!!!!!!!

We've had a very disappointing experience with customer service and technical support from the Namecheap Philippine office (mainly). Calls are frequently disconnected after 15 minutes, and we're often placed on hold for so long without receiving any assistance. This lack of urgency is unacceptable, especially since our emails have been affected for four days.This issue has persisted from December 15th to 19th, and the severity is being ignored. Different support engineers have provided different resolutions, and one even tried to sell us another feature instead of addressing the problem. Additionally, one of the support representatives was argumentative and did not understand the urgency of our situation.Due to this ongoing issue, and because there is no premium support addons we are now considering moving to another domain registrar.

Go Daddy provides excellent one on one service??

Very helpful customer service & helped me save a lot of money.

Namecheap tech support today was outstanding, it’s always good but today Warren went above and beyond to listen and be patient to understand my needs and give me the best solution.

always friendly professional and know their stuff

My colleague registered our site at the time, unfortunately with Namecheap. I’ve already had past bad experiences with them, unfortunately, and my recent interaction has only confirmed why I’m not the biggest fan. It left me thoroughly disappointed and frustrated. Well, here we go: Managing basic DNS settings, like the SOA Expire Value, is a fundamental part of domain management, yet Namecheap charges an additional €72/year for “DNS Premium” to make such changes. To make matters worse, they have outright refused to correct the value, even though it is currently out of range and should have been configured correctly from the start. This feels like a deliberate and unethical tactic to force customers into paying for unnecessary upgrades.During the process, a Namecheap employee deliberately deleted my A record, causing further disruption and downtime. To make matters worse, I only discovered later that they had tampered with our DNS records after we expressed frustration with this issue—unbelievable! This wasn’t just carelessness—it felt intentional and manipulative, adding another layer of frustration to an already appalling experience.Competitors like Cloudflare and Namecheap provide this service for free as part of their standard offering, as they should. The fact that Namecheap not only set the value wrong but also refuses to adjust it—despite customers already paying for their services—is beyond unacceptable. It’s a blatant disregard for customer satisfaction and trust.Adding insult to injury, communicating with their support team feels like talking to a wall—completely unhelpful and unwilling to resolve even the most basic issues. SOA settings are critical for website and email stability, and Namecheap’s approach to monetizing such an essential feature is appalling. Out of principle, I refuse to pay this unnecessary fee, and this experience makes it clear that Namecheap is no longer a provider I can trust.If you’re considering Namecheap for domain management, think twice. There are far better, more ethical, and customer-focused alternatives out there.Update: After receiving Namecheap’s response to my initial review, I promptly replied with the requested details. Unfortunately, since then, I have received no further communication or assistance from their team. It feels like their response on Trustpilot was merely for show, which is incredibly disappointing. This lack of follow-up only reinforces my initial dissatisfaction with their service and support.It’s clear that customer satisfaction and accountability are not priorities for Namecheap. If you’re looking for reliable and ethical domain management, I strongly recommend exploring alternatives like Cloudflare or Namecheap, which offer better service without hidden fees or unnecessary frustrations. We plan to move our last site away from Namecheap as soon as possible.

You always know that no matter what your problem will be addressed quickly and you are back on track. Best customers experience, their technical team always one step ahead and know pretty quickly what's the issue and resolve it.

My customer representative, BJ, was awesome. I needed to fix something and he did it for me in about 30 seconds, which may have taken me about 30 minutes! He was very helpful and professional. He also told me about a new service that may help my business grow.

The product itself was fine and worked as desired, but we ended up closing our business, and I asked for a refund since I paid for the entire year or at least a prorated amount outside of the seven day window, but they would not make an exception. So read everything very carefully if you ever need to cancel.

I was working on an email migration project and those can be tricky. I worked with 3 different tech throughout the process and all of them were awesome. My one complaint is on one occassion I called in and got an entry level support person that seemed insistent on trying to help me instead of sending me to a migration specialists. She had a heavy accent and was trying to give me instructions that didn't make sense and when I asked to speak to a migration person I had to answer a bunch more questions. Just irritating but who knows maybe I hit the wrong menu button to begin with.

I own a small family business who has used Namecheap’s web hosting for 2 years now. I also pay extra for their banking link on my website. Recently, we signed a contract for a basement remodel. The first payment was made by check and deposited into our business account which took 5 days to clear. For the second payment, we decided to use the Go Daddy website payment process. The customer paid by credit card, which immediately was received byNamecheap and I received an email stating that it was received. A few moments later, I received a second email from Namecheap Stating that the funds would be held for 60 days! 60 days! Are you kidding me? I’ve never heard of a construction business that can have any type of deposit or funds tied up for 60 days and survive so I called Go Daddy immediately to find out what the issue was since we hadn’t used this payment process in a while they decided they were going to hold onto our money for two months. I explained our situation and told them that this was not acceptable. They decided To refund the customer’s credit card so he could give us a check. However We were still responsible for the fee, which was over $300. Now I’ve been business my whole life and I’ve never heard of anyone keeping a fee when they give you a refund. Not only will I never use Namecheap again, I will also tell everyone I know to never use them. They don’t care about their customers only their bottom line. They will never see a penny for me again good riddance you scammers!

I was guided to set up my email very professionally.

Customer service rep Vinothini was amazing - she quickly figured out our issues and solved them on the phone right away. She was professional, patient with us and knowledgeable about the product. Happy to stay with Namecheap.

I have been using Namecheap for over a year now and I have had nothing but good customer service when i needed it. I have tried other companies, but I was nickled and dimed to death and when you needed to talk to them you either couldn't understand them or it was difficult getting someone on the line. If you want a company that considers you more than just a number, you found it with Namecheap.

I've been using Namecheap for more than a decade with no problems. However, within 24 hrs of purchasing a new domain last week, I started getting phone calls (as often as every 5 minutes), texts, and emails, all either referring to the purchase or wanting to make a website for me. Addendum: I appreciate and expected the response from Namecheap. The domain for my new site was .US which must be an unregulated domain. I will read up more to see what additional protections I need with my new URL.

I experienced only a brief hold time. The customer service was exemplary. All matters were addressed with great efficiency.

Appreciated the support provided by Rob at Go Daddy. He was friendly, professional and patiently worked with me on my billing question and domain transfer.

Easy to work with and answers all questions