Very Professional, guided me on exactly what I needed help with on my website. Took a lot of stress off of me! Highly recommend Namecheap.com

Michael took the time to work with me and get the issues resolved. Thanks so much

Edit to Tom: regarding pricing - My issue wasn't the increase, but the way Namecheap handled it. I received an email on 11/20 stating I'd be charged a specific amount, to a completely different amount actually being charged on 12/14. When I called I was told pricing increased and to disregard the payment reminder that was sent... that's bad business. Also, I have text messages of being threatened to have my website deleted because the customer service rep didn't understand what the actual issue is. They probably weren't even people and why I was given generic and disrespectful responses. This is the worst website builder on the market. It takes forever to update, they have non stop ads and pop up when you're trying to enter your information, and they biggest downfall of this company is you sign up for a service locking into a price and they change it without notice. Disgusting business practices and their customer service reps will hang up on you if you ask for help.

knowledgeable rep took care of my issue quick and looked up my existing domains quickly business taken care of exactly as needed

Contacted Namecheap’s customer support multiple times over the past three years to request a resolution, with no success - unacceptable customer service, unauthorized account manipulations, and unresolved issues that have caused me significant financial losses, stress for almost 3 years now 1 - I initially contacted Namecheap’s customer support for assistance, but instead of resolving my concerns, they manipulated my account and subscriptions without my consent. This led to recurring changes and unauthorized charges.2. Continuous Billing reminder and Stress: - Despite my repeated efforts to address these issues with Namecheap over the past three years, the company has failed to provide any resolution. Instead, I have been subjected to constant reminders of billing and additional charges, adding to my stress and dissatisfaction.3. Wasted Effort and money Loss in my account with Namecheap - The situation has completely derailed my efforts to establish my website and build my startup. All the time, effort, and money I invested have been wasted, leaving me disheartened and without the foundation I worked hard to create. - This prolonged ordeal has caused me significant emotional distress and has negatively impacted my health. I have lost all trust in Namecheap’s customer support team due to their mishandling of my concerns and their failure to resolve the situation.I have Request for Refund and Compensation: NO SOLUTION but NONSTOP email of bills and reminders to renew. JOKER!Hoping for FTC Assistanceto hold Namecheap accountable for their actions and ensure that they:1. Provide a full refund for all charges incurred since the start of my account.2. Compensate me for the significant losses and emotional distress they have caused.3. Take steps to prevent such issues from occurring to other customers in the future.

Fake rating. Scam alert.

Joshua was professional yet polite, listened to me and resolved my issue very fast! I was highly impressed!

The service rep solved my problem in no time at all...thanks!!

I had an incredibly frustrating experience with Namecheap, and I feel compelled to share my ordeal. I needed an authorization code to transfer my domain, a simple request, yet it turned into a complete disaster.Over the span of 3 hours, I contacted 3 different representatives on WhatsApp chat and even spoke to a person over the phone. None of them could give me a clear solution or the authorization code I needed. Instead, I was sent on a ping-pong ride between Namecheap and my web hosting provider.Namecheap insisted that the DNS settings, which I updated a week ago, were the reason I couldn’t get the code, and they told me to “check with my web hosting.” Meanwhile, my web hosting provider insisted that the issue lay with Namecheap because they are the domain registrar. No one could take ownership of the issue, leaving me completely stuck and out of options.After wasting hours on chats and calls, I got nowhere. Namecheap, as my domain registrar, should be able to provide the authorization code without all this back and forth. Instead, they passed the responsibility onto someone else.If you’re considering Namecheap for domain registration, think twice. This experience has convinced me to move my business elsewhere. Save yourself the frustration and choose a company that takes responsibility and provides real solutions. at the present moment I got no web site ! shopfoot.fr

Very aimed prompt professional and courteous service.

Erin was inspiring and helpful and solved the issues as well as assisted with new ideas

Go Daddy is easy and efficient company to deal with. I have used other companies for websites but all of them pale in comparison. A special shout out to Mavendra, who pleasantly and quickly resolved a concern.

Just can't say enough about Namecheap, they are always beyond any expectation. It is a pleasure to work with Namecheap.

I called to update DNS server information for email redirect, and also to redirect multiple domains to one. Usually a pretty technical process Bill has been there 10 years. He told me he got me fixed up and ready within 15 minutes or less your Namecheap continues to kick everybody’s butt in Customer Service And Bill is a huge part of that!

Price increased of $10 WITHOUT any notice. Called customer service and they stated sorry we also do not see that we sent an email for the price increase. These big companies and their pricing games is just ridiculous.

Richard was so great to work with. He was knowledgable, easy to follow and answered every question.

Good layman explanation of the issues I had.

She was very professional and patient in solving the problem and explaining things to me.

Excellent Service by Andrea. very dedicated person. love the service and caring.