We had an outlook problem, Alex resolved it in a short amount of time.

My Deciding on using Namecheap was based on the ease of using a web design template and customizing it to my liking. The fees are comparible I think. It's wss easy to reach the customer service dept when I had a sign-in issue Carlos the csr did a great job in sorting it out.

The team verry professional for my domainmarcelrichardjunior.com

The customer service with Charles was the best I have had in a very long time. Due to this I was able to accomplish much more in the past day than I have in months on Wordpress.

My guy was great ! not only did he fix what was wrong but took the time to help me get back on track with my domain. great customer service!

Go daddy's customer service is Top Tier. The CSR's are very knowledgable and patient

Dependable, patient, kind and courteous

Nathan was awesome, courteous & professional. He resolved my issues and recovered this Account with understanding & should be promoted above his peers and training others. I appreciate the fact that he recognized my USAF Veteran service and could not have been any better!Thanks, Patrick Romano USAF Veteran

David was exceptional

I was able to simply call Namecheap and speak with Chris. He had all the answers and then some. It was so rewarding after dealing with all the chatting back and forth with Shopify.

I called in for some general support. A couple of things had been handled incorrectly on my account. I wasn’t upset; I just wanted to get the issue resolved. The gentleman I spoke to was so so so helpful, compassionate, and funny that I could not give anything lower than a 15 star rating.

I had a truly frustrating and disheartening experience with Namecheap that has left me deeply upset. In 2017, I was running a domain with 60K to 100K views and started seeing some income, around $50 per day. However, without any warning, Namecheap locked my domain and demanded a ridiculous $7,000 to unlock it.They also requested unnecessary card details from both sides, which added to my frustration. Despite my attempts to contact them and resolve the issue, I was met with poor customer service and no resolution. This went on for days, and I was left feeling completely powerless – unable to sleep, eat, or continue my work.It felt like a scam – after all the effort I had put into growing my domain, Namecheap decided to hold it hostage and demand an astronomical fee that was completely unjustified. Their lack of transparency and disregard for customer loyalty is shocking.I would strongly advise others to think twice before using Namecheap. They may offer low initial prices, but their renewal practices and fees are deceitful, and you may find yourself in a similar situation with no way out. I would recommend using a more ethical and reliable domain registrar like Namecheap or Google Domains instead.

I have used Namecheap for several years, but my experience with their domain locking and pricing practices has raised significant ethical concerns.Domain Locking and Price Hikes:Namecheap locks domains by default, which is intended to protect against unauthorized transfers. However, this can sometimes be problematic, especially when combined with their pricing practices. After purchasing a domain, I noticed that the price to transfer or renew the domain can often be much higher than expected. This creates a sense of being locked into Namecheap, which feels more like a way to maintain control over a customer’s domain rather than a genuine security measure. The higher renewal rates after the initial offer feel deceptive, as they don’t reflect the true ongoing cost of owning a domain.Lack of Transparency in Pricing:Namecheap advertises low prices for domain registration, but these are often only available for the first year. The renewal costs and other hidden fees (like those for transferring domains or making changes) are significantly higher, which feels misleading. As a customer, I would expect more transparency regarding the long-term costs associated with domain ownership. This lack of upfront clarity feels unethical.Customer Lock-in Strategy:Domain locking, combined with the high renewal rates, creates a situation where customers may feel trapped with Namecheap, unable to transfer their domains easily to other registrars without incurring significant costs. This practice seems designed to keep customers locked in, even if they no longer wish to use Namecheap’s services, which raises ethical concerns about their business practices.Unclear Transfer Policies:While locking a domain is meant to protect it from unauthorized transfers, Namecheap’s process for unlocking and transferring domains can be confusing and cumbersome. I’ve experienced delays and challenges in transferring domains, which feels like an intentional obstacle to make switching providers more difficult.While Namecheap provides a wide range of services, their pricing structure and domain locking policies leave a lot to be desired in terms of transparency and fairness. I believe they need to be more upfront with their customers about the full cost of ownership and improve their transfer policies to ensure a more ethical approach to customer relations.

I recently switched my domain registrations to Namecheap. Have had a couple of interactions with Tech Support to get things all set up and working. They have been most professional and friendly. I am very pleased!

Muhamad Qusyairy provided an excellent customer service, solving all my problems with my webside, optimizing my products and giving better prices and solutions. Thank you

Good services and personal workers

Helpful phone service. Great support and easy to navigate the the process

Juan, was great in explaining each step in order to solve the issue I was having. Very informative and respectful.Thank you

Chad was efficient, competent and committed to help.

What made my experience.great was the well spoken then. Knowledgeable young lady that helped me.