After a very poor experience with the Namecheap online chat (2 different people) I was VERY happy with the assistance I received over the phone with Ameedheen, even when the line dropped I was called back. As someone who has many years experience in customer service, Ameedheen is great at his job!!!

Personal service that wanted the best for me. Did not push me into contracts or agreements that I was not ready for. However, I will upgrade my services shortly and know that I can trust that I will need the services and upgrades

I purchased my domain from Go Daddy, but was really unclear about the next steps and which direction to take. I got on a call with one of their service providers (Barry) and was blown away by the knowledge and help I received. I feel very confident about having Namecheap take care of all of my needs.

Thank you for always being there, 24/7.

Quick resolution to my need to reinstall Office 365 plus they helped me avoid security glitch issues.

Neil, was the best Web designer that I've ever had. I have waisted so much time with others. If it were my choice I would use no other. Everything was easy.WOW, He makes all others look real bad.Neil gets a 5 star.

Precise unpretentious present people people. Straightforward and no 'gotchas.' Thank you for over thirty years of 'cool!'

Your team is extraordinarily knowledgeable and very helpful and I look forward to dealing with them on a regular basis once I get my website up I so appreciate the fact that people out there are hiring the right people for the right job and they know what they're doing thank you so much

Professional response

I have not use Namecheap before, until i join the online business and this is my second encounter with Namecheap. I do not understand most of the things and not good with internet stuff but the Staff makes it simple for me. Thank you.

My service rep was AWESOME during my meltdown. Calmed me down and we got to the bottom of the issue. She was AWESOME, i will always work with Namecheap, their customer service is top tier.

Customer service agent Sade was so helpful, attentive, and answered all my questions, and helped me find the best products for my startup company.

the staff care, extremely helpful, they listen and are top drawer professionals

The customer service person was very personable, caring and professional. He called at the right time because I actually needed some help. I was completely satisfied with the customer service.

I am not very technical. Mark Joseph was great. He was patient and helped me setup an email I could not get set up & also update several things so that I will be able to use the services I have purchased.

James is a true enabler. He takes the time to deeply understand the customer’s needs, suggests the best alternatives, and empowers the customer to make informed decisions by providing all the necessary information. This thoughtful approach ensures there’s never any buyer’s remorse when dealing with him.Thank you, James, for your outstanding service. Namecheap should absolutely use you as a role model when training their staff. With more representatives like you, Namecheap could organically cement its reputation as the go-to hosting provider. As a performance consultant, I can confidently say you exemplify excellence in customer service.

Amazing customer service, easy to build website, great free products, and easy process to transfer free website to domain website for business purposes.

I called because my email had been hacked and was I needed help. I was sent a list of all the steps I needed to take to ensure my computer was protected and help getting my email restored.

Nathan was very helpfull, right on the point and resolve everything within minutes