Namecheap has the most knowledgable and helpful customer service team of any company I've ever dealt with.

I was able to reach a customer service rep, a "human being" who was so helpful and knowledgeable and we had my website up and running in no time. It is so nice to be able to reach a human and solve an issue in short order.

Go Daddy provided me with a Guide who was not only able to resolve my issue, but was also had a very clear and understandable voice. Terri resolved my issue within 5 minutes! Mostly due to this excellent service I am transferring my Domain name to Namecheap! Sincerely - lm

The customer service agent was very knowledgeable, patient and helpful in resolving the issue I called in about. Additionally, he resolved other outstanding matters that I hadn’t had time to call in to resolve AND he found ways to save me money!

Please do full research on this company and founder. DO NOT trust! Public information is free! Do you research before hiring....

My questions and issues were answered quickly and professionally. It was a very pleasant representative who helped me. Thank you.

John made me feel at ease when I thought I did something wrong with my email. He explained the process of fixing my problem in way that I understood. Happy to say everything works great! Thanks John!

I received excellent customer service and support. The gentleman was professional, patient and compassionate. Kudos! Continue in excellence! Thank you & Gratitude!

Speedy and thorough

Amazing customer service and support

Glen is so amazing. I haven't spoken to anyone from Namecheap in years and finally had the time to ask a few questions. Glen, who was so pleasant, professional, friendly and honest, helped me through a few steps that would have be insurmountable had I tried on my own.

Great company!! Customer service is spot on, no hassles.

The expertise of the representative was awesome very knowledgeable you need to make him a supervisor so he can train everyone to be just like him..

I am writing to express my deep dissatisfaction with a recent charge on my account. In 2019, I was billed $479.40 for your website builder service. However, this month, five years later, I was shocked to see a charge of $1,379.40. When I contacted customer support, I was informed that the initial amount was an introductory price, and that I am now being billed at the full rate.My main concern is that I was never informed of this significant price increase. I did not receive any notification in advance that my costs would triple, which would have given me the opportunity to make an informed decision about whether to continue using your services. This lack of transparency feels like a blatant rip-off. Had I known about this upcoming charge, I would have strongly considered moving to a competitor.As a customer, I expect clear communication and fair treatment. Unfortunately, I do not feel that Namecheap has respected me in this regard. My experience with your customer service team only added to my frustration, as I found the support lacking in both empathy and solutions.I am seriously considering moving my business elsewhere and will not hesitate to share my experience with others. It is my hope that Namecheap will reevaluate its business practices and prioritize better communication and customer care moving forward.Sincerely,Liliya Freylafet, CCHHi Tom,Thank you for your response. While I appreciate your commitment to offering competitive pricing to new customers, my concern is not with the introductory rate but with the lack of transparency regarding the significant price increase over time.I understand that prices may change, but the key issue here is that I was not informed in advance of the steep increase from $479.40 to $1,379.40, which is nearly triple the original amount. This drastic change, without any prior notice or communication, feels both unexpected and unfair. Had I been notified, I would have had the opportunity to consider my options and potentially explore alternatives.Additionally, the notion that this pricing will be applied for the next five years without my agreement raises further concerns. At no point did I sign up for this kind of pricing arrangement, and it’s disheartening to see it imposed without my consent.Transparency and clear communication are fundamental to building trust with your customers. I hope Namecheap will consider this feedback seriously and take steps to improve how these changes are communicated in the future. For now, I would appreciate a review of my billing situation and the possibility of adjusting this charge to something more reasonable or offering options to continue with a fair and transparent pricing model.Thank you for your attention to this matter, and I look forward to your response.Best regards,LiliyaResponse to the Previous Review:Following my initial review, I’m happy to report that Namecheap has since addressed my concerns. After a constructive conversation with Tom from their billing department, I feel that my voice was heard, and a fair resolution was reached. He acknowledged the need for better communication regarding price increases and even shared upcoming changes aimed at improving customer transparency. I appreciate the effort to make things right and the discount that was offered.For those reading my earlier post, I can now say that Namecheap has taken my feedback seriously, and I’m optimistic that these improvements will benefit others moving forward.Thank you again, Tom, for your professionalism and assistance.

The customer service is getting worst since last 3 years, instead of solving an issue they just copy and paste the same answers and try to close the chat as soon as possible. Right now the chat option is also no showing at my end, the phone numbers are showing to contact them to report and issue.

Florence was extremely helpful and her customer service skills are excellent.

Kristen was more than happy to help me through the email issue I was having, and even called me back once her system was back online to make sure I was good to go!! Took my morning of frustrations trying to figure it out on my own and fixed it all within 15 mins!

David is the guy who helped me out . He was great! He listened to my needs and addressed them very efficiently. Had it resolved in five minutes. I have had Namecheap as my host for like 14 years and every person I have dealt with in customer service has been good to great.

Namecheap customer service is the absolute best! They have assisted me without making me feel like I didn't know what I was doing, even though at the time, I didn't, lol Love them!