Staff is knowledge, polite and helpful

I started the call with Scott extremely frustrated with a non -Namecheap issue. He patiently worked with me to resolve it and as a result, Namecheap has earned more of my business. The customer support was absolutely AMAZING!

Very good on customer service

There was only one problem. I do not understand in this digital time that it will take 2 weeks to transition over from SmartLine to Conversation. Really not acceptable, I will be without texts for 2 weeks.

Sept 3, 2024...I was able to hear and carry a conversation that let me pay for the next 3 months.. Thank you for providing this help at a trying time...Have a great year....I will because of you.Jolene A. Cummings

I've been using Namecheap since 2016, and what sets them apart is their outstanding 24/7 customer service. Whether it's a question or a technical issue, I know I can count on them to resolve it with just one phone call. Their team is always friendly, knowledgeable, and ready to help—something that’s increasingly rare in this digital age.Unlike many other companies that rely solely on chat support, which can be frustrating and impersonal, Namecheap's phone support is a breath of fresh air. Having that direct communication makes a huge difference when you need fast, efficient solutions. In terms of customer service, Namecheap is simply the best. They’ve earned my trust and loyalty over the years, and I highly recommend them to anyone looking for reliable web services with top-tier support.

I had a very positive experience with technical help. This was by using the phone number and directly speaking with someone. He made sure he understood the problem, and gave clear concise answers.

Rob was patience and professional from the beginning to end of the call. He was able to explain everything in a way that I could understand.

I have got my Domain & Hosting Service from the Agent Alex helped me with my account setup & domain search with activation, Extremely happy with service provided to me...!!! I would certainly recommend all companies to get their domains activated from Namecheap..!!!

Very good service always

Andrew was great, informative and helpful. He resolved my concerns and offered excellent advice on future endeavors.

My representative was helpful and knowledgeable. He was very polite and walked me through each step until the issue was resolved. Thank you.

great to work with

Their customer service team fixed a huge mistake made on my side by another person on my team. I am so indebted to them. They acted quickly and avoided a major issue. They were professional, caring, and quick.

Solved the connection between the .com and the other. Com with the website forwarding.

Lloyd is a STELLAR EMPLOYEE and REPRESENTATIVE OF Namecheap... Lloyd is the ideal customer service person. Friendly calm voice, I knew he is there patiently listening to my questions needing to update my payment methods. Then he helped me with auto renewal in advance and waited till I received a receipt that was emailed. He mentioned to scroll down to click on PRINT THE PDF INVOICE…I told him I’ve had a lot of domains with Namecheap for a long time, and everyone who has helped me has been pleasant and patient and making sure, what I called about was resolved. I said please tell Namecheap to keep REAL PEOPLE instead of AI... Lloyd said they just had a meeting about that. I said, “WELL HAVE THEM CALL ME. He laughed and said, you will receive a comment survey, so you can fill that out.” So I am sending this to you… PLEASE KEEP REAL PEOPLE… Mahalo Gylian Solay

I have been with Go daddy for a long time, but I would say watch out for extra charges and auto renews. I have just been charged (money taken out of a non work account) for 1 email address £864 ( bonkers) I have been refuned, but these charges just slip through without much notice. Even though their payment was rejected from the bank once they took the payment from a personal account with out authorisation. I will say support is always been timely and very good just watch your billing

This was my first experience building a website. I chose Go Daddy for the freedom to create my website myself using a GO Daddy starter template. After setting it up, I had some questions and reached out to GO Daddy customer service at 5am. I got directly to a live person, Mr David, and he was excellent helping me. I am happy with Go Daddy and would recommend them. Thank you Go Daddy!

OMG, so many times in this day and age, seniors like myself are disconnected from the tech world we now live in. We learn to expect the worst. My experience today with a phone representative was very nice and expedient! She pleaded my case to the managers and we received a small credit for a service that was incorrectly auto-renewed. It costs a lot of money to have a useful website, it's nice to have a company that is helpful rather than rigid. I got Go Daddy in my corner and couldn't be more pleased. -Anonymous 501(c)(3) in St. Charles, Missouri.