The representatives have been great. Dear M., who I spoke with last, took great care not to overstep but to do her best to help me. I hope that my issues will be resolved quickly. Thank you.

Very nice and helpful with my website.

Very helpful customer service representative. Thank you!

They have great customer service.

The support team was Awsome. Very patient and knowlagable. Wait time was a bit long but that just means I'm not the only beginner. Would and have recommended this serviceThank you Namecheap!!

Giovanni as a customer service was excellent and helped the best way for my website renewal and suggestion.He was professional , patient and knowledgeable!Thanks,Maryam

She was so sweet and accurate she has a lot of patience 20 stars for her

I recently noticed a renewal charge on my account that I didn’t recognize. I contacted Namecheap's support team, and the representative I spoke with was incredibly helpful. They quickly identified that the renewal was a mistake and reversed the charge without any hassle. The representative was easy to talk to, making the whole process smooth and stress-free. I’m really happy with the service I received and am grateful for Namecheap’s efficient and friendly customer support!

I recently had the pleasure of working with Kristen from Namecheap’s customer support team, and I can’t say enough about how fantastic she was! From the moment I reached out, Kristen treated me with such kindness and patience, making me feel like a valued customer. She went above and beyond to help me with my products, walking me through every step with clarity and expertise. No question was too small, and she tackled every issue with a positive attitude and a genuine desire to assist. Thanks to her, I not only got everything sorted out quickly, but I also left the interaction feeling confident and happy with my services. Kristen is an absolute gem—Namecheap is lucky to have her, and I’d recommend her help to anyone in a heartbeat! Five stars all the way!

Namecheap has a variety of plan options that fit many different needs and peoples, there’s tons of resources and services to use, everything is easy to use, and I never have any problems or issues that I can’t figure out!

A complex issue for me was resolved in a matter of seconds.

Live telephone Tech Support was most helpful. Jose walked me through step by step to fix the issue and problem solved in less than 30 minutes. Saved me time and deescalated my frustration with trying to figure it out on my own. Glad to have another human on the other end of the line who was helpful, kind, and made sure we fixed the issue.

Rep was extremely thorough and made sure I implemented all the suggestions correctly. He also thoroughly explained different options available for the url.

The IT team was very helpful! They explained the issue and the remedy very clearly. I left the call with my issue 100% fixed. Thank you!

Glexcellent service. I explained my request to Mrs Carl Jue specifically. She was very patience and fully understood my needs for my website. Excellent/superb service. Thank you

my problems were solved, he was such a helpful person, promised to call me back and he did.

Rep was responsive, patient, clear in explanations, careful to ensure comprehension of all his instructions and guidance. Good, reassuring experience.

Namecheap took unauthorized amount from my checking account. My products were going to be deactivated if I did not renew. I agreed to auto renewal on the domain name but CANCELED my website site/marketing package. And k will say it again, I CANCELED the subscription before I submitted my payment for the domain with my new bank card. I can’t stress this enough that I triple checked my cart to make sure I only had the domain subscription in there. The next day after I CANCELED my websites subscription I see a withdrawal from Namecheap for the product I CANCELED the day prior. After waiting on hold for almost an hour the nice employee I spoke to apologized for the unauthorized withdrawal from my bank account and saw where I CANCELED the subscription BEFORE they took the unauthorized money. She said don’t worry we will get this refunded back to you in the original form of payment I.e, debit card. She calls back no more than 5 minutes later to apologize for a technical error that made the form of payment a store credit and not back to my account. She said I will see if my supervisor can do something and will call back. The next day it still wasn’t fixed and the supervisor I spoke to had the nerve to say my bank is blocking the refund. So I called my bank and they said “we do not have any control over payments GOING INTO accounts and do not see any refund from Namecheap” the nice associate then said I can file a fraud claim and I did just that and my bank gave me back my money. Fast forward a week later I get mail from a debt collector saying Namecheap sold my debt to them and it is now in collections. Like what?!? I now have to try to fix this and hope it doesn’t show up on my credit report. I just transferred over my domain registration and canceled all products with them and in 24hrs I will be deleting my account with them so I don’t get any surprise charges next year.

The attention very kind and professional

I find their product to be very user friendly for someone who is setting up a website themselves and what you don't know or can't do, their representatives are readily available to assist. I'd highly recommend them.