The person on the phone was very courteous and informational

All issues where resolved in numbers expedient fashion..

I had a wonderful time with the agent that spoke with me. Namecheap is really a good platform for my domain registration. It was so easy for and my business email was set up at the same time. I will contact them again when I want to set up my website very soon.

The Namecheap representative I talked with on the phone today was a pleasure to work with. She was courteous and promptly handled the issue I had. Thank you.

My domains had lapsed, and they retrieved them. I had to pay a fee, but they explained the reasons why and were kind and sought ways in which I could save a few dollars on the renewal fees. I have been with Namecheap for several years and they are one of the only companies that actually have live support when you need it.

Customer service can walk you through just about anything, if you get the right person. I was 2 for 3, and today I got the right guy! Now I am all set!Namecheap should be better about warning you about upcoming issues though. My account just shut off because I forgot to change the payment method when I got a new CC Card, but I got no warnings so I could update it.

Diego was great, I enjoy our conversation and personable. Was able to explain ang give me information concerning the issues of the account. Even made the funds being spent worth it.

The team from Namecheap are really helpful they helped me transfer my email accounts to there server guy that was dealing with me helped out greatly explaining things a couple of times professionally without getting annoyed amazing service

I accidentally missed my renewal due to a severe injury and being in the hospital. Mark G. Was absolutely amazing, with helping me take care of everything on the phone, he was even able to find our website so I didn't have to recreate a new one. I highly recommend this team and highly recommend calling in versus doing the chat. You won't get anywhere with a chat, or at least, that was my experience after forty five minutes of trying to get answers...

I had a subscription to most of their services. Unfortunately, the web builder is poor, and the customer service is also poor. Overall, I do not recommend their services.

Excellent and timely customer service. Not to mention, a good personality and someone who connects with customers over the phone!

I've had a really bad experience trying to recover my domain, despite giving them my drivers licence, birth certificate and ASIC registration, they're still not giving me access and the emails back and forth continue. It's completely unacceptable.

I had an issue paying for my domain and unable to open my account because I've breached the 2SV. I'm now over 60 hours and not a single customer service agent/guide is able to help. They have been giving the run around and extending the wait times (24-48 then 36-72 hours!). They either don't want payment/business or their customer care support is really unhelpful or both.This is costing my business a lot! Use other domain/email provider/website host. Avoid Namecheap at all cost.

Extremely helpful and sorted issue with patience

i was so much harassed by online chat agent was about to pull out all product from Namecheap and ask for all refund, since customer service from UK retain me back as a Namecheap customer. keep it up with good support to customer.

I reached out to Namecheap at time when I was ready to let go of an old digital chapter and begin anew. What is usually a simple call became something much more – a moment of clarity and steady guidance as I stepped into a new phase of purpose .The associate ( John) on the line was calm, patient, and deeply present. With care and understanding, he assisted me in closing out a domain I had carried for six years – a quiet farewell to what once was – and walked with me through the creation of a new one that reflects the heart of our service to humanity. We secured the domain, set up professional emails with a generous discount, and updated every detail from billing information to payment methods, all with grace.We spent nearly an hour together, navigating transitions, both technical and symbolic, and by the end, I felt lighter – as of something meaningful had been honored and something new had been born.Thank you, John, for today’s experience. I’m truly grateful.

If you want a refund on a site you havent touched in over a year, they wont give it. Want to chat to a service rep about it? Suddenly there's no more chat option.

Agility and accuracy in the information provided.