Do not use Namecheap for anything. While in the hospital with my father I decided to log on to Namecheap to buy a domain and hosting for my new business - I had a live chat with one of their reps who pressured me into using their hosting. I SPECIFICALLY asked for WordPress Deluxe Hosting, and instead was sold Web Deluxe Hosting. I've since brought this up to Namecheap, that they had made a mistake. Not only will they not rectify the situation by switching my hosting plan they wrongfully sold me - But they have refused to refund my money, and have explicitly told me they will not give me any of my money back and that if I were to take the WordPress Deluxe Hosting, I would have to pay over $100 more to have it. Even if I submit a refund request, they tell me they will deduct 3 months from the payment even thought the hosting has never been used, setup, or signed into. & To add to that - They will only refund a credit - they refuse to refund to my method of payment.I don't think I have to tell anyone how bad of customer service this is. Absolutely zero accountability or responsibility taken on their end. A terrible business, with even worse customer service.

My Namecheap representative was patient answering all my questions and made me feel so comfortable as he helped me. He was truly interested in helping me bring my Ideas to fruition

DO NOT buy anything from Namecheap. This has been the worst online-experiance of my life.The customer support is so bad its out of this world. I have only been a customer for a few days and im hoping from the bottom of my heart that a refund is processed and my account deleted, i want nothing at all to do with this company.

Jason, was awesome! He made my experience with setting up my company emails a breeze. I couldn't ask for better customer service.Thanks again Jason you are a treasure!

They are available all the time - even on weekends. They will solve an issue or refer/transfer to another department for their expert help. They developed my website(complements all the time) nine yrs ago. I have their advanced security, domains secured, word press managed and SEO services. Periodically I use their website design team. They all have great people who answer the phone and email you progress being made. I recommend them all the time. Pauline

Honest, helpful

The rep was kind,patient showed great customer service, I'm happy with how he handled the call.

Absolutely seamless! I’ve never created a website from scratch like this before. It was fast and efficient! Well done Namecheap!

Knowledgeable friendly fast response! Could not possibly ask for better customer service!

Hannah was excellent, she was so helpful that I even literally offered her a position with my company. ??

Customer service was great, my representative took the time to explain everything very clearly. I am looking forward to having a long-term relationship with Namecheap.

I have been with Namecheap for many years and have always received knowledgeable and helpful representatives.

I always receive great help from tech support!

They answered the phone quickly and resolved my issue right away. Very fast and friendly service. It’s not often you can actually speak to a person to get help anymore, I really appreciate the quick service. Much easier than dealing with recordings. Thank you Go Daddy!