It was very difficult to change the payment method from the system and unable to change the card no.. as a result compel to contact go daddy.

I am very happy with my website and the service I get when I call

Some of the best, most patient and knowledgeable customer service I c e experienced in years.

Rose Ann did extremely well with helping me with the issues I was having with logging into my account. Good customer care service

I had an exceptional experience during my recent call with your customer service team. The representative I spoke with was not only incredibly professional but also patient and attentive to every detail. They made sure to thoroughly understand my issue and provided clear, effective solutions. I truly appreciated their positive attitude and willingness to go above and beyond to ensure my satisfaction. It's rare to find such a high level of customer care, and this call left me feeling valued and confident in your service. Thank you for making the experience so seamless and pleasant!

very helpful and experience.to speak to someone every time is the key reason for going with Namecheap

Amazing customer service, wow !

Daniel, the Namecheap customer service agent, was kind, professional, knowledgeable, and very appreciative of our company doing business with Namecheap. He was able to quickly answer our question. Great service!

I've had a highly frustrating experience with Namecheap's SmartLine service. For the past three months, I have been unable to use the business line I paid for due to repeated issues with the registration verification process. Despite completing the process three times, including twice with their support representatives guiding me over the phone, the verification failed each time. As a result, I was constantly booted out of calls and texts with my clients, forcing me to use my personal number—an unprofessional situation for any business owner.To make matters worse, I was charged twice for the SmartLine service (on 5/10/2024 and 6/11/2024, both for $188.53), even though I couldn’t use the service at all. Despite my repeated efforts to resolve these issues, there has been no solution in sight. I have requested a full refund for the charges, but the entire experience has caused significant stress and negatively impacted my business operations.I expected better service and professionalism from Namecheap, but this situation has been far from satisfactory. I would not recommend their SmartLine service based on my experience.

Kyle was extremely knowledgeable and helpful

Customer service was extremely helpful. Resolved issue quickly and saved me money.

I called with a list of items to do, transfer, redirect, etc and Christian was very patient, knowledgeable and helpful.

Great skills and listening,understaning of the issue was great.

I recently had the privilege of working with Namecheap’s customer service representative, Floraminda, and I cannot say enough about how amazing, helpful, and incredibly patient she was. From the moment we connected, her professionalism was immediately apparent. She took the time to carefully listen to my concerns, demonstrating an exceptional level of empathy that made me feel truly valued as a customer. Her knowledge of Namecheap’s services was second to none, and she effortlessly guided me through a complex issue with precision and clarity.What truly sets Floraminda apart is her patience. There were moments during our interaction when I had questions that I’m sure must have seemed repetitive or elementary, but she never once made me feel rushed or frustrated. Instead, she handled every inquiry with grace and understanding, ensuring I felt completely comfortable before moving on to the next step. It was clear that her priority was my satisfaction, not just closing the call.Floraminda embodies every one of Namecheap’s core values: she is resourceful, knowledgeable, empathetic, and incredibly customer-focused. Her dedication to providing world-class service makes Namecheap better as a company, and she is truly the gold standard for what customer service should be. If every representative held themselves to the standard that Floraminda sets, Namecheap would be unmatched in its field.I sincerely hope Namecheap recognizes the rare talent they have in Floraminda. She deserves a raise, promotion, or at the very least a generous bonus for the outstanding service she provides. Her work is a testament to the strength of Namecheap’s commitment to excellence, and I can’t recommend her enough to anyone needing support. Thank you, Floraminda, for turning a stressful situation into a pleasant and productive experience!

We appreciated the time Maggie took to answer our questions. She was so patient in walking us through the steps of setting up and trying out our email account. Huge kudos to this great employee!

I've had several sites with go daddy thru the years and have so far experienced good customer support. I had an issue recently with my hosting company and Namecheap was able to help me navigate the update needed to get my site live again.

As a long time Namecheap client, I wanted to share how wonderful their customer service team are. Thanks to them my issues are resolved quickly and always with positive support