Michelle was really good she solved my problem immediately she was very informative and she offered different plans to help with my web site development

He listened to when I wanted to make a change in web hosting to Namecheap. He tried to make a sale today but I wanted to wait until April which he set up a calendar invite for April 1st. Very sharp representative.

i put my comments earlier in this form.

Absolutely awesome every sense of the phrase!! Customer service reminds me of Chick-fil-A ??

I made a mistake on my order and Daisy helped me to resolve very quickly. Great customer service!

Short hold time, terrific help by John, who was knowledgeable, efficient and friendly.

Mike W was very competent and knew exactly how to solve the problem.

Tech representative was patient with this non techie. Very professional and made things simple. Response time was quick!

Very helpful

Ryan, my customer service representative, let me explain the problem I was having. He listened and realized I would not be able to tackle it on my own. He told me what to do step by step. A minor problem had become a big headache for my business. in a few minutes, he solved it for me. I am thrilled to be able to get back to work!

This was, without a doubt, the worst online customer service experience I've ever had. After waiting over 30 minutes to connect with someone via the online chat, the representative I was assigned was not only unhelpful but also a poor communicator with limited English skills. Throughout the conversation, he dismissed my questions and requests, offering irrelevant responses with technical jargon and no real context.I had to repeat myself multiple times, yet it felt like he never actually understood my issue, even though I provided all the necessary information upfront. When I asked to be transferred to someone more competent, I was told to wait 5-7 minutes while he contacted a "higher team." Instead, I was left waiting for over 20 minutes with no direct communication or solution. Despite repeatedly asking if I could speak to someone else, he dodged my request and continued giving vague responses.When I inquired about how to make a formal complaint, he simply mentioned that a note would be added to my customer file, with no further guidance or options for escalation. There was no apology, empathy, or acknowledgment of the frustration caused.We will now be switching our domains, and I will never return to Namecheap.

My CSR was Mateo. Knowledgeable, affable, effective. Just brilliant. I spent 40-odd years in some iteration of customer service, and while I sit here between gigs, I still wanted to offer him a job! Skills are learned; an attitude of kindness, service and a real interest in helping, solving the issue to the very best of their ability, cannot. Give this person a raise, bonus, something actually meaningful to them. This is someone you want to retain. ??

Namecheap is a great service. Friendly and efficient staff and the products are reasonable and effective. Highly recommend.

The service they provide is very good. Whenever we have a problem, we just simply call them and they walk us through the steps and we get it solved. I like that.

Mr. Diego Coronado is absolutely epic and outstanding! His professionalism, attention to detail, and work ethic are truly unmatched. From start to finish, Diego went above and beyond to ensure that everything was done to perfection. Even laugh at my bad jokes. He approached every task with precision and care, demonstrating not only his skill but his genuine passion for the work.What sets Diego apart is his ability to communicate clearly and keep everything on track while also being incredibly respectful of the client’s space and needs. His expertise is evident in the quality of his craftsmanship, and I couldn’t be more impressed with the results.If you’re looking for someone who consistently delivers outstanding work and takes pride in every detail, look no further than Diego. He’s a true professional and a standout in every way!

All the time with my questions and help and care for me.

the costumer service was great & nice

The gentleman helping me with the issues I had went above & beyond. Truly cares regarding the clients using the site. Very knowledgeable. I had doubts & was ready to find another site to use for my business but after speaking with Mitchell I plan on continuing to use Namecheap as long as I have my business.

Carl was absolutely fantastic—knowledgeable, kind, patient, and incredibly helpful in every aspect of my needs. I wish I could clone him for all my Namecheap needs. He’s truly the best, and Namecheap should definitely consider giving him a substantial pay raise, a promotion, or both. I thoroughly enjoyed my session with Carl!

Always a pleasure to speak with Namecheap. They patiently answer all of my questions and are very friendly and helpful.