I spoke with Andrew and it was like talking to an old friend I’ve known for years. Not only was he able to address my concerns and resolve my issues but he is a great listener when it comes to customer concerns and very easy to talk to! I appreciate his level of patience while assisting me with ensuring my social media links were working, which was an issue for some time but I’m glad it is no longer a problem as he not only understood my concern but was able to fix the issue on his end for me. Not only was he knowledgeable about the products and services that Namecheap offers but he was also proactive in explaining the different options and plan upgrades available without me feeling like his only intention was to “sell me”. Instead I really feel like he was more interested in educating me and letting me know what options I have available to me as well as letting me know the multitude of resources available to me on the Namecheap platform. I was heavily considering moving my website to a different platform outside of Namecheap but after talking with Andrew and being on the receiving end of very amazing customer service while getting educated on the options I have available to me if I choose to upgrade my plan (which I fully intend to), I’d be a fool to consider moving anywhere else. I’d much rather put the work in using the Namecheap platform knowing that if I have any questions or concerns, I can always reach out to Andrew or any other member of the support team vs moving to a platform that might simplify my process a bit but I’d lose out on the effective quality of service. I appreciate that not only did Andrew provide me with the resources that I required regarding SEO and e-commerce but he also made it a point to make himself available via email if I had any questions or concerns in the future. I wish I could have the same quality of service when I call every other company’s customer service line with questions or concerns but I’m grateful to have that with Namecheap through Andrew. I’m looking forward to continue building my website and brand with this platform and am very grateful to Namecheap for having people like Andrew as a part of the team of people responsible for helping people like myself.

I like that I can talk to a person! Miriam was extremely helpful.

Easy to create a website with limited web knowledge and very helpful when you call

Stephen was such a delight and professional. He explained the status of my account for a domain transfer.

Fast, effective, professional first class service

Jessica took my call. She was super friendly, easy to talk to and handled my request in a few short minutes.

When I call Namecheap customer service, I quickly get a live person who is friendly, I can understand, and who solves my problem. There are few large companies who can rival this.

Reliable products, good security, excellent customer service.

Very secure website

What made my experiences so great was that he was very skillful he knew exactly what I was looking for and he made it possible for me to understand the process of what I really needed he went right to the point with good customer service and I appreciate that.

I was having problems logging in my account and setting up my email, I called and Ana Jolina helped me every step of the way, she was very professional and guided me to solve my issues. Am very happy with the outcome, now I can concentrate on my busines. Thank you Ana and thank you Namecheap.com

I wish these tech companies would understand that humans don’t like talking to an AI or automated service with Go Daddy. I actually talk to an earthling human being, which is a whole lot nicer to be able to have a conversation express your needs. Keep up the good work and don’t start going to AI for customer service. It’s a pain in the ass.

Rep was patient while walking me through the cpanel install

The customer service that I get with Namecheap is unlike any other platform I have used. They are so knowledgeable and willing to help. I absolutely love working with Namecheap and will be a lifelong customer.

A real mixed bag. Customer support can be very hard of hearing, struggles to understand a simple complaint, keeps repeating the same thing you say (echo), does not understand several of the systems Go Daddy runs, cannot comment on whether 'tech support' exists and their supervisors 'are busy right now'. Same response everytime. So if you're looking for a simple web product, that harasses you constantly to keep re buying their products, look no further than Go Daddy. Brilliant.

I just join in Namecheap to get my website built. And so far everyone has been very helpful.

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