I have been a Bluehost customer for 10 years. after being on hold for 73 minutes, I gave up. there is no customer support. will be moving my accounts at next renewal. it's a shame, they were once really good.

Customer service has gone downhill. Tried to call customer service over the last 4 days and have spent over 5 hrs waiting, after a while I was connected and they told me my email problem was solved,and to wait 2 hrs for it to take effect. I tried the next morning but the email was not working.

The situation was resolved perfectly. The only issue that I would have is that rather than wait on hold for an hour and a half y’all could offer a callback option on customer service.

I purchased a Superbowl promotion to have them build me a website. The Ai was impressive. A few kinks but nothing deal-breaking. I was called by an in-house Marketing Team salesperson and sold a marketing package for $2550 for 6 months. I was enthusiastic. My biggest request, which was made infinitely clear numerous times was overseen 3x. I was reassured by any "mananger" I spoke with that the prob would be corrected. (You think you're speaking with the higher up who is actually going to get the issue fixed. Nope.) The site for marketing services, etc, which I had full access to after paying for, is NOT an intuitive space and required way to much work from me when I was led to believe that THEY would be doing the heavy lifting. I hired Bluehost to OUTSOURCE my marketing needs, not to oversee the work they do and re-do it.Over a few phone calls, I was left feeling like their litmus test/guinea pig in the learning curve. In looking over my analytics, I see that the Bluehost Ai platform was far more successful in growing my "followers" that the humans. Sorry Bluehost humans--the bots win. I do not recommend-- unless you are using for Ai only.

Pretty scummy practices. Reached out about a domain, made an offer $278 below the asking of $1,590. Miss a call from a rep (my phone marked it as spam, turns out it was ultimately correct), then get an email accepting my offer, and with it saying "The owner will raise the price tomorrow if you do not move forward with the purchase". Messed up part is that I visit the domain again as I'm trying to decide, and it's listed for sale right there at an asking of $1,250. So they wanted to charge me ~62 over asking. What is this shenanigans?And it's all just a tactic to force a sale. That domain sits at $2,950 as of writing this review. And thank god I waited for them to jack it up in an attempt at extortion. Got a better idea for my site's name anyway. Not worth it to reward or engage this kind of company anyway.Was in correspondence with a "C.A." (anonymized), but who knows if that's even a real person or just some account people work for a shift.

Customer was excellent

israeli company that buy all domains and sell it for very expensive, a young startup kid or a small business dreamer cant afford this shit anymore

My customer service representative Marvin was great! Patient, knowledgeable and helpful. Problem solved!

Awful customer service, rude, unhelpful and just being difficult on purpose. I have had access to my OneDrive account for many months, and apparently after a Microsoft outage at the weekend, Microsoft changed the policy for subscribing to OneDrive meaning that Bluehost will charge more without any notice. Because of this they cancelled my account for OneDrive and asked me to pay nearly £200 to upgrade my account to get access to my documents. Outrageous!! They’ve said if I pay I can get a refund, but I won’t hold my breathe because this isn’t the first time they’ve ripped me off. UPDATE: Spoke with someone on the phone, very polite and helpful. Disappointed to find that now I have access to OneDrive all my documents have disappeared. Awaiting an escalation from the team to resolve. How you’re suppose to run a business like this I do not know. UPDATE: They replied to this review, yet never sent me a form! There is no way to may a complaint online, FUMING!!!

Spoke with Kyle about questions about the email packages and he answered my question and I asked a couple more questions that he could not answer. All in all, positive experience.

It's just a piece of total crapTheir spokespeople don't speak proper English.They do some bullshit work and it's just a waste of money.

I would’ve given it a five star if I hadn’t had to call three days in a row to get less than a 50 minute wait time

Longest customer support ever - 2 hours to cancel an email service we signed up to 5 days ago that still hasn't been set up. I'd never use Bluehost again for any Domain registration, emails or web hosting.Even got attitude from support chat for not knowing the password with 123 reg despite never signing up to 123 reg? Refund still not processed. Won't call me, can't call them because all there lines are premium and I will get charged

I am so sick to my stomach.... I have been a Bluehost customer since 2017. I had called customer support to try and see if there was any way to get the cost down for my plan... the associate that I was dealing with assured me that he could help me... we talked. I specifically asked him several times that all my content that I had on my site would still be the same and nothing would change. I would still have ALL my content and work I had done on the website, which by the way, it took me Months and years of work to get it perfect!!!!! Even down to the last minute of him saying you have to click the link and approve this, renewal, he kept saying something about Restore your site and AGAIN I asked and said this sound awfully scary you are sure my website content and everything will still be the same I wont lose anything.... again he stated yes!!He then said to give it a few minutes to update... Well I tried going on my site, and ITS GONE!!! EVERYTHING GONE! I called them and sat on hold for 40 minutes... then when I finally got a hold of them on the phone spent 3 hours with them trying to find my content to get it back.. NOPE!! I am so upset about this, this is my business and now I have no website for my customers... I requested a refund on 2/13 and still have not received my refund... and its 3/6 I called again and its still pending for review !! Come on this again is my business I need this money to help me create another website on another platform Im done with Bluehost!!

Great service. My agent was very patient and knowledgeable about the process of starting my own company and using all the features that Bluehost has to offer. I’m excited now to begin my entrepreneur journey.

This is an AMAZING out of the box product if you don't need SEO. It has a basic SEO function but as I am writing loads and not using many other platforms I need my website to work harder.EVERYTHING else about it all the functionality and how it is all connected is great. I have a couple of beautiful websites.It is absolutely perfect if you just need somewhere to point people to.

Awesome job very knowledgeable

I really appreciated actually being able to have a discussion with someone

Great Experience. Absolutely satisfied!

Great platform with fast servers, but expensiveBluehost offers excellent performance and reliable servers, making it a great choice for those managing a single domain. However, if you're a domain investor, the high pricing can be a major drawback. While the platform is user-friendly and well-established, the costs add up quickly for those handling multiple domains.