The service is advertised as "When you purchase the service, a dedicated broker will help you formulate a strategy and budget to try to acquire your domain", but in reality when i purchased this on 8th February all i got was an email which in brief looks automated and says "I'm your person … and … I will reach out to the current owner of the domain name with varying offer amounts, through multiple channels trying to compel them to enter into a negotiation over the 30-day term of the Domain Broker Service process".I had already been proactive and done some research about the WhoIs, checked various valuations of between $0-500 and $500-$1000 from Bluehost and other sources, and knew the domain had been dormant and empty for more than 8 years. I sent this info across on the 9th February saying to negotiate up $1000-1500, thinking it would be useful / something to discuss. Nothing, no replies, so I tried to call the dedicated broker on their direct line given in his email, and left a couple of voicemails. On the 13th I eventually get a email response that they are still trying to find who the actual owner of the domain is. OK fair enough.No more contact for the whole of February (approx. 2 weeks of a 30 day service), this despite me trying to call my dedicated broker a few more times, more voicemails left, and no call backs and no email messages.Eventually on the 5th March I get reply (with just a few days left of the service) stating "The owner of the domain has not responded to an offer yet. We’ve been in pursuit of this domain name for around two weeks at this point with continuous outreach. At this point I believe that the best chance of a response is to increase the offer." I replied immediately asking “did they respond to early message(s), but not to the offer? Or just not responded to anything? If they have not responded to any to any communication, there is little sense in increasing the offer. Do I get a summary of the Bluehost results at the end of the 30 days?”.Guess what? No replies, no response to my calls, or voicemails left. I have spoken to the same colleague (instead of leaving a voicemail for your personal domain broker, you can press 2 and speak to someone in the same department), who told me 4 times they would get my dedicated broker to contact and yet i am still waiting on the 14th March, despite being told every time someone will contact me the same day, everyday, and no one has.To be honest I feel a bit cheated by this. You pay 95GBP for a service, expecting that you’ll discuss and work on a strategy (that never happened). The reality is i had little contact, no replies and no information unless i chased and chased, and I still don't have any feedback or conclusion. I have learnt nothing from the experience of using the domain broker service. Nothing has been achieved. I just i feel i wasted some money and time, and got very frustrated in the process.Even though i am quite sure the 30 days service has passed, this hasn’t been confirmed to me. My dedicated broker still hasn’t bothered to answer, and the colleagues in the department are still telling me daily that someone will call me ... and here i am waiting ... waiting ... waiting ... waiting …

Taking money out my account weekly for no reason cancelled my subscription which I did not sign up for and losing 80 pounds a month for nuthin

This is by far the worst hosting provider. We are paying 10k+ SAR every year to Bluehost for several services and the last 2 weeks we are getting continuously our website suspended. When we approach their contact center and threaten them with legal actions they restore it. Then again the same issue, while they blackmail us that we have to pay extra their technical team if we want our website to be fully functional. This practice is totally fraud and we have recorded all conversations, so we will report legally. If you have any company that looking for professional hosting service, then avoid Bluehost as plague.

I’ve been a member for a few years and I recently closed my business. I requested a refund of the $44 for the domain and I was denied because it was past the days of the refund policy. I specified I no longer have a business and it’s insane to me how this company will just steal your money when you’re not even using the service. I did not reach out during the timeframe because I was in the process of closing and that’s hard enough as it is, losing a business. I will never recommend them not come back to them.

I don't even know where to start. Firstly, GoDdady sold my domain, which had not even expired. It was auctioned, and then I repurchased it for $1,300, my domain. And now, my entire website is down, and emails are not working, It's now week 3, and there is no domain despite my spending $1300, and their agents told me it will reflect in my account. This company has cost me a lot of money, and I have lost clients at the expense of their errors. I want the domain that I bought, please!

Let me just say this if you want to keep you job and provide for your family, don't come to this daycare. I have a Friend a single mother that had a kid that has been there for a 1 week, and a half says they never open their place of business on time. It states that they are to open at 6:30am, guess what not true they show up one day at 6:40am. They should change the time to 7:00am. Everyday their late you would think they would be there 20 or 15 min earlier to make sure that everything is ready for the kids to come in. Please save your money and time found somewhere else to go, if you take your child there make sure you don't have a job or make sure you still have a job. You will see just how these people are unprofessional with time.

Sadly, not fit for purpose. Was making DNS changes, all good, got lots of 2FA codes, all good.Then, the system said I had made too many requests for codes, and I should try back in 24 hours.Speaking to support, they're not much help.Now I have a domain which I can't make changes to, can't turn off 2FA because 2FA is locked, because I used it too many times.System not fit for purpose sadly, can't transfer my domain away, because it's locked. Terrible

Go Daddy offers a sham merchant processing system and when you call to get help they ID your number and disconnect you when transferred to the department for help to resolve the merchant issue. In Jan was approved to market travel industry training modules and had several transaction complete until a larger order was completed. The larger order set off a hold and flag about the transaction. Provided a copy of client order form and agreement with payment link sent to client who paid then once Go Daddy showed process delivered the product to customer. Happened last week then between bein notified processed another 16 smaller transacaitons that were all held. When called to get help was told would expedited release of funds with over $4800 held with all customers paid, signed order forms and delivered products. Go Daddy back office shows all processed but today email sent denied and shut down and sent link of what was violated as category which was not a violation let alone any real commination. Insulting email gave me choice to refund all clients that were delivered all products plus my company absorb refund fees after approved by Go Daddy and money taken from customers cards. Next option wait 120 days 4 months to see if any charge backs then issue payment! My company now on the hook to pay my vendors and absorb losses when my company was pre approved for exactly what sold! This sham looks like way to generate fees when approving and processing clients cards then decline issuing payment for 11 days then come back with ability to process was denied. Go Daddy is a horrible company and regret getting merchant processing let alone 8 years of domain purchases as a loyal customer! Now having to file FTC, State attorney general complaint to try to get my customers to repay on another system! Imagine having to go back to customers to ask to pay again but will not pay until they see the reversal that takes up to 60 days! What a clown show! Not one historical charge back or other issue! They DO NOT want your merchant business!

Worst company to work with, they takes ages to respond and dont bother to respond. their support department is the worst

I use Bluehost for all of my businesses. I don't know how to code but their platform is super easy to navigate & create webpages. Whenever I'm in a bind, they have 24/7 customer support to help me. Most business owners work the midnight oil & they are there no matter what!

Dharwin @ Bluehost - I wanted to take a moment to personally thank you for the outstanding customer service you provided during our recent phone call. You handled my issue with great professionalism, patience, and a clear understanding of the situation. Your ability to address my concerns and provide a solution exceeded my expectations, and I truly appreciate your dedication to ensuring everything was resolved efficiently.

Bluehost always there for me whenever I call and they always solve my problems. I am happy doing business with Bluehost for decades.

Ryan, the rep was professional, knew his stuff, and resolved all my issues. Plus he was friendly and helpful. I cannot ask for more.

The team helped me recover my website at 2am. They were very patient and understanding. It took about 3 different people and 2 departments but they got it done in about 30/45min. Much appreciated. ????

I have used Bluehost for almost 20 years and I am proud to say this. One of the most important reasons is simple, Bluehost has by far the best customer service out of anyone company or corporation that I have ever dealt with. The man who helped me today was more patient than I can imagine myself being and not once did I feel rushed. The representative who helped me today was only able to already help my day feel better. One of the main reasons for this is not because my problems were solved technical problem were solved, but because he was willing to have a conversation with me. He is perhaps the best at this I've seen over the years and he should be highly valued as well. Thanks Chris.

Alejandro the person who series me was excellent and resolver my doubts and I was satisfied

The best experience for my corporation with Bluehost , an excellent phone service , immediately, they solve my questions , and give me the best client experiences.Highly recommended

I recently made the jump to starting my own business at an age when most people retire. One of my key areas of concern was, "Can I manage the basic tech stuff to run my business, or do I need to hire a person to do it for me?" The Bluehost platform / set up process and my recent interaction with an amazing customer support person, erased all those fears.

Hugo was extremely helpful solved the problem that I had and was patient with me. Highly recommend Go Daddy

No waiting for an agent to respond. Served in French as well. Troubleshot and resolved my issue in minutes.