Technical support is more effective than installed ai bot

I Migrated from Bluehost and it's the best decision ever, its fast, support its great. Really amazing. Like the migration process its extremely easy and fast and I had over 15 sites that I had to move.

There Support System Is Brilliant Highly Experienced and Recomended

Good Customer support service

Easy to use, great price and great customer service. Totally recommended.

Great service

A great and beneficial experience for me.

I am new to Big Rock but still i haven't had trouble accessing it. it's a user-friendly platform. I like to thank the support team they really helped me I appreciate Thanks

I'm using Big Rock web hosting, domain and email for my online platform. Everything is good. Big Rock offers more valuable features for a lower price. Excellent!

I left hosting a while back. Now I'm back and I'm very happy. Hosting has changed tremendously. Now there is everything you need and more. Super prices. I use it and I'm very happy with it. Now I can safely recommend.

Excellent customer support when something goes wrong, great pricing and overall very easy management. Would definitely recommend!

Many thanks to the Big Rock team. They are very committed. Professionals like I have never found anywhere else. The portal is super modern and easy to use. If I have a question, I get an email answer, no matter how late it is: even with very perfect descriptions. Simply wonderful. I hadn't expected something so unique, and for years. Best wishes to everyone.Feedback geben

Big Rock is a perfectly decent, reliable Web host. I don't typically try many advanced features on my hosts (despite having a background in IT), so I can't speak to most of those. Unfortunately, Big Rock fell down on one I had simply assumed would be available on a professional site: detailed Web statistics, preferably with raw access logs. Really I should have backed out as soon I learned that, but for a while they had a search function on their access logs which allowed some refining of the thousands of results offered. Only then, out of the blue and with no announcement, they removed it. Just as I added something on my site I need to track in detail. When I asked Support the response was to use Google Analytics (which requires adding code on EVERY tracked page - I have a LOT of them). At that point, I told the agent, "It looks like Big Rock might not be for me" and soon switched to Namecheap (just past the deadline to get a refund for my renewal payment - oh well).Oh, and another thing about "Support". I spent over an hour trying to follow up on specific suggestions from the "Agent" - only to have the actual human who finally came on-line almost an hour after my issue was escalated - tell me it was... AI. Which meant I'd spent all that time following up on... hallucinations (notably, the robot told me they DID have raw access logs and even - supposedly - how to get them). Mainly I've been happy with Big Rock's support, but I don't know in the past if I was dealing with AI or not. Certainly, if you DO go with them, be very careful about detailed directions from Support. And when they advertise 24-hour support, realize that doesn't necessarily mean 24-hour HUMAN support.Most people will be happy I think with Big Rock, but certainly not if you need detailed stats (I didn't realize until I just got them back how much I missed them) or expect to address gnarly problems with Support.

You feel like you're working with real people. Also the account dashboard interface is VERY user friendly!

Big Rock has streamlined the web development experience, significantly enhancing my enjoyment and simplifying the process. The incorporation of AI into their system has expanded the possibilities for elevating my projects. I encourage you to continue the good work.

Big Rock is selling fake and suspicious domains. and their staff is so rude. its just scamming people.

The Helpdesk is doing a great job!

Big Rock give me the most amazing experience in building my website and managing my domane

I have experience with hosting companies (daddy, gator, etc) and Big Rock has been the easiest to work with and the fees are very reasonable. The only reason there aren't five stars is that their support bot had me in a tailspin for a while. Once I got to a live person, I accomplished what I wanted in 5 minutes.Almost forgot, the site layout is easier than some of the competition. There are a couple tricks. Once you've learned them, it's pretty easy.