Fabio is a very kind and patient person, he was able to resolve several doubts I had about how the web creator works.

Fast, easy and cheap! I am surprised

Jefferson from Big Rock provided outstanding customer service. He resolved my issue with kindness and efficiency, making the experience seamless. Thank you!

Big Rock offers an intuitive and budget-friendly platform for users looking to establish their online presence. I appreciate the simple menus and guided workflow - it simplifies the process of website setup and management, making it easy for beginners.

I was concerned of not being able to communicate directly with someone about my request. It was a pleasant surprise to hear back from Fanny so quickly and have the issue immediately resolved. Great job by Fanny and your support team! THANK YOU

I have been using Big Rock for 5 years, and I couldn't be happier with my experience! The user interface is incredibly intuitive, making it easy for even beginners like me to navigate. Over the years, the speed and performance of the hosting service have consistently impressed me, ensuring my site runs smoothly without any hiccups.Customer support has been exceptional; they’re always quick to respond and genuinely helpful whenever I need assistance. I also appreciate the affordability of their plans without compromising on quality. Overall, Big Rock has exceeded my expectations time and again, and I highly recommend it to anyone looking for reliable and efficient web hosting!

My experience with Big Rock has been deeply unsatisfactory, particularly regarding their domain registration and validation process. After purchasing a domain, I expected the entire process to be handled by Big Rock, given their role as the provider. However, I was surprised to learn that critical steps were handed over to a third-party entity, which requested highly sensitive documents, such as:A valid passportDriver’s licenseNational ID cardIn addition to these, they also required proof of address through documents like a utility bill, bank statement, or phone bill.What makes this situation even worse is the fact that I was informed, after the purchase, that my organization name and address data could not be validated. Third-party entity's communication explained that they were unable to verify this data and that I had 30 days to submit the required documents or face domain suspension. This notice made it clear that as an accredited registrar, Big Rock must take steps to validate or correct this information—but I was never notified about this potential issue prior to the purchase.The lack of transparency around this process is highly concerning. Customers trust Big Rock to handle domain registrations directly and securely, but instead, third-party involvement is required, and personal information is demanded. This raises serious privacy concerns, especially regarding the security of sensitive data.I would have expected a well-known provider like Big Rock to manage all aspects of domain validation internally, without relying on external parties and requesting such intrusive documentation. Had I known this process would involve third parties, I would have reconsidered using their services altogether.In summary, I am disappointed with Big Rock's lack of clear communication and their over-reliance on external validation processes. Future customers should be aware of the privacy implications and potential complications before registering a domain with them.

Customer support is great ! Manuel was very nice helping my solve my technical issues. I'm not even a coder !

So easy to use. It took no time to create a professional looking website

I had a fantastic experience with the technical assistance provided for my website! The support team was incredibly responsive and knowledgeable, addressing my concerns with great professionalism. They were able to troubleshoot the issue I was facing quickly and provided clear instructions to resolve it. The overall process was smooth, efficient, and left me feeling confident in their expertise. I truly appreciate the level of service and attention to detail, and I'm grateful for the support that helped me get my website running perfectly again. Thank you!

So expensive service customer support is so lazy and not knowledgeable people

This is such a breath of fresh air compared to BlueHost. Customer support is more responsive and seem to know what they are doing. Also, my web page is loading much faster and the user interface is nicer. Should have migrated a long time ago. Keep up the good work and don’t get complacent.

Very speed service , with great customer support

The problem was clearly understood and the given solution worked. The person who took care of my ticket was really kind and helpful !

Very simple to make a website and great tutorials. Anybody can make a website without experience in no time. Pricing excellent...

One of the highlights of my time with Big Rock is undoubtedly their stellar customer service. Every query I had was met with prompt and helpful responses. It's like having a knowledgeable friend who is just a chat away. The representatives are not only courteous but also efficient, quickly navigating me toward solutions that often had me saying, "Why didn't I ask sooner?" It's reassuring to know that someone's always there when I need them.

The team was very cooperative. I spoke to two people. The first helped me a lot. When I needed more details, he didn’t tell me to find out, but rather directed me to the specialist regarding my question. The two of them provided more support and assistance. I would like to thank them for that.