Amazing employee, super smart and did everything so fast

I have been with Big Rock for more than 2 years for hosting and recently for a domain registrar.The price is competitive and the service is quite good.Rarely do I have a problem but when I do tech support is quick to respond and help me resolve my problem.My only dislike is the menu interface although it is improving. They have the hPanel. I prefer the cPanel.

The guy I spoke with Evaldas and he was amazing!!!. I thought I lost everything and he found the problem with the site!!! Thank you for having a great customer service staff.

Big Rock is easier than Wix and more user-friendly.

That was the representative Evaldas. I have been trying and trying to migrate my website from one hosting provider to Big Rock and I have been having a hard time. Evaldas understood my eagerness, my confusion, and my desire for this migration to be done successfully, and he had the patience and sensitivity to understand everything I was telling him and to guide me using different possibilities. It is very important to have great customer service because, personally, that is why I choose certain businesses.

"I have some clients here at Big Rock, and for me, it's the best company in the segment. Much of this is due to your team's excellent work. You always handle contacts with great care, attention, and cordiality.The issue at hand is that a client wants to switch due to pricing, which I believe is a common reason for people to change when the promotional period ends. The problem is that the client wants to move to Locaweb, which has terrible customer service and quality of service. I've been trying to get this site up and running for days, but I couldn't. Some issues, like this chat, aren't even their responsibility, but the way they handle it is always trying to brush it off. Your team's attitude is the complete opposite - you want to resolve and help in every way possible. Congratulations!"

The ease of development for my websites, and the customer service was the best. Also hosting my builds with ease.

I have website hosted in Big Rock shared hosting. It uses php and mysql as db. It has multiple stored procedures in it. Suddenly it stopped working with all SPs disabled. I cant execute, edit even take backup of these SPs definitions. I approached the Big Rock support and for last 15 days they have just 1 reply that "Out team is looking into this. We will let you know through email" and now after 15 days they closed the ticket saying it is resolved but actually it is not resolved. Now they want me to create a new ticket. I have faced big loss due to them. They support is pathetic with no knowledge. I an telling them this is the issue and you need to perform this action to resolve this but all in vain.I have never seen such a pathetic support and service. These people are just FRAUD looting money.

I’ve been using this service for over two year now, and I have to say it’s been nothing short of excellent. The support team is always responsive, knowledgeable, and quick to resolve any issues, which has given me a lot of peace of mind. In terms of reliability, there has only been one downtime in the entire year, which is incredibly rare and impressive. If there were zero downtimes, that would make it absolutely perfect. Overall, I’m very satisfied with the level of service and would highly recommend it to anyone looking for dependable support and performance. Keep up the great work!

Good Experience

Easy to use and great pricing. Quick and knowledgeable help when I needed it.

Great Support, Nicely handled my issues and guided me through the problems and gave me the answers I needed

Perfect place to make any Strt up and develop business.

I hope this message finds you well.I want to express my deepest gratitude for your invaluable help in recovering my data. Your support and efforts made a significant difference, and I truly appreciate the time and expertise you dedicated to assisting me.Your generosity and dedication are truly admirable, and your willingness to help in such a crucial moment means a lot to me. I am sincerely grateful for your kindness and professionalism.Thank you once again for everything. Wishing you continued success and all the best in your endeavors.

I experienced difficulties in configuring my professional email on Google Workspace, with the domain hosted at Big Rock. I reached out to their chat support team, where Kodee attentively listened to my concerns and guided me through the process step by step.