Mark at Namecheap was not only professional, but the right amount of personal. He eased a situation for my business and offered solutions at the moment and long-term.

Attentive and knowledgeable customer service

I find your tech support staff very helpful and easy to talk to. I have been in the Customer Support business since 1966. I would hire these people to work for me in a heart beat. I don't always get what I want but usually I need something I did not think about.

Go Daddy support was easily able to resolve my issue. The support staff are always courteous and professional.

This experience with James was outstanding. He was caring and showed empathy regarding my frustration with the issue I had. He made me feel that he really cared not only about my issue at hand but also about how I was feeling. James was very respectful and courtious I definatelly will give him a thumbs up.

My customer service agent was able to understand my reason for calling and immediatley resolved my question in a truly professional manner!

The gentleman from help desk that helped me was great. He took his time and explained everything to me.

Waste of money! I paid £805 for an expert to build my website and wish I hadn’t, 12 days after sending all the images, all the text and chosen template. & after many phone calls and ticket raised I got through to someone who put the website live at last. Only for me to see that it has Website problemsNo SEONo LogoNo Brading coloursNo font choiceGallery pics not showing These are the basics!! I’ve been told you can’t speak to the people that build the website, I’ve had one chap that was rude to me, I’ve had the stress of trying to speak to people that don’t understand English terribly well. Just don’t waste your money, I popped on yesterday and at least added my logo, took about 2 mins to figure it.

Received a call from Namecheap which showed up in my call display. They clearly displayed their gratitude of my long time use of their services, then explained I had too much service on my security settings and removed it for me, gave some solid advice which I will attend to shortly. He said to tell them that this was not his mother or high school buddies giving this review. Which is a true statement. Sounded like a good kid on the phone working hard.

Guy I spoke to today was very helpful, helped me sort out my account and explained about a website in more detail for me

Just Amazing!

Shawn in Customer Support was excellent. He helped me clean up a confusing mess to My Products and educated me along the way. I so appreciate his time and patience as he walked me through this. That is an excellent customer experience!!!! Thank you Shawn!

The Support a Go Daddy is always amazing!

I have been with Namecheap for almost 20 years I love the fact they’re here for me 24/7. The reps are always on point.

Go Daddy representatives have always been extremely helpful and assist you use your services to The upmost potential. Knowledgeable and ready to answer any question you may have.

Hello I am Jazmine Lyons. Tonight, I encountered a problem while interacting with customer service agents at KLARNA. I had a bill with Namecheap that is due on August 16th, 2024, and I needed to flex the payments through Klarna's program. I can't use the service until I pay all my outstanding payments. I reached out to the support team asking for leniency and the ability to flex my bill in the matter, to no success, i wasn't given a chance nor having a savings grace. I pleaded with the last live agent, emphasizing the urgency of the time with the last rep. and still no break through. Then I called Namecheap and was connected to a man named John. I explained my situation to him, and he assured me that everything would be alright. During our 1-hour 5-minute phone call, John offered to help me feel relaxed and stress-free for a whole year for $23.88. It was unexpected and as I write this feedback, left me in tears during our phone call and I couldn't thank him enough. I was worried that Namecheap would suspend or close my Microsoft 365 email trial due to non-payment. John prevented my worry from turning into reality! I couldn't thank him enough for helping me. As of right now I still shed tears because the fear I had could have been a real reality. THANK YOU TREMENDOUSLY JOHN!

The staff on the phone were polite, knowledgeable and nothing was a problem.

Very pleased with their customer service from Kyle. I appreciate his prompt and thorough prompt responses to my request.

Derek got my website and emails both up and working in less than 10 minutes! I thought it would take 2-4 hours! Very patient with me during my time of agitation due to...no website and no emails! Thanks, Derek and Namecheap!