professional, listens, patient, knowledgeable.Questions had to do with MS Office Home/Business that was not in the scope of the representative that WAS very helpful. So, have to go to Microsoft directly.

Techs are always patient and helpful. As an older non technical person, I have appreciated their willing ness to walk me through problems, not of their making to get me up and running, or walking fast LOL

Namecheap has an individual named David Lee who is helping me with my website building, we’re almost finished. He is a quality, patient, and helpful individual.

Trying to get support when things go wrong is extremely frustrating. Calendar service on my premium plan website stopped working. Namecheap has introduced an AI chatbot support system that is completely useless, it asked for the same info 4 times and kept looping. Just call the phone support line instead.

He was very courteous, pleasant, and extremely knowledgeable. He didn't hurry me thru anything. If I wasn't so tired I'd call him again!

Today, I connected with a Namecheap technical support person who was excellent. I needed to resolve a few issues regarding my new hosting plan, activating SSL, setting up FTP access, and configuring new email accounts.The agent (from Malaysia) systematically guided me through all the processes. His favorite question was, "Is there anything else you want to look at?" We accomplished a lot within one hour! There was no charge for any of his help.Unfortunately, with Namecheap, my experience depends upon who I happen to get to assist me. On other occasions, the agent just seemed interested in upselling me on additional products or pointing me towards added technical support that required expensive payments.I'm not sure what the problem of consistency is with Namecheap's support, but I hope they're working to achieve a uniform level of quality regardless of where their staff is located.

Customer service seems to be drastically improving!

I was so please to have him walk me through getting my email set up on my phone. I had tried looking up on the internet but this was so much better. He was very friendly.

Daniel is a keeper. Superlative people and technical skills.

I was hesitating to continue with Namecheap.com however Jeremiah helped me to understand couple things.

Namecheap took care of my needs effortlessly, thank you much!

They have live people that take time to work through and solve the situation, awesomeness!

My experience with David at Namecheap was amazing! He paid attention to detail and help me my my domain name issue. Very friendly and personable.

I have a bill dispute and called multiple times only to be fobbed off with a fake e mail. Told I would have 14 days to make my claim, then told I was given incorrect information ?????I have NEVER had my websites live. I have kept it for the domain name.all I want is my website money back as I have now cancelled my account as feel the company has zero customer support due to AI and staff who aren’t unable to give correct advise. Just do the right thing and return my money!!!!

In the change over from another company to Go Daddy, my site went down. Sebastian at Go Daddy was extremely efficient, friendly and polite and got everything up and running during the call (and even made complimentary comments about my artwork on my site :) ! )Great service. Thank you ??

Domain suspended with no reason. No appeal, no communication, nothing. i've lost 6 domains with 100k visits/month.No refund. i called the customer service, and they say the decision is final. I do nothing wrong. Only selling fashion item online.Bye Namecheap. wasted 5 years.Update: non sense reply. How do they expect you to work with verification team when they ask for nothing and while contacting them, all they say is the decision is final without proper explanation and reasons. Please avoid go daddy.

It was great to be able to speak with a representative on a weekend. When the line disconnected, they called me back. The rep was easy to talk to and was swift with a resolution of the problem.

Knick made my experience great. He was professional, patient, polite and knowledgeable. You need to hire more employees like Knick.

Fast, easy, courteous and professional. Can't ask for more than that.

Very good nice