The IT technician was so thorough and helpful. He walked me through setting up a MS work account and Namecheap email on my new laptop.

Excellent support from a very knowledable support representative in Arizona

Very efficient customer service and knowledgeable customer service team

Been using Namecheap for years and definitely my go to website for domain needs. Matthew and other customer service representative are alway knowledgeable & courteous!

My Namecheap rep was very helpful and resolved all of my issues -- which were mainly me making a mistake. However, I got some input on how to make the site better, and I appreciate that help.

Disastrous decision to replace web-based mail with Outlook emails a few years back. One problem after another. Often difficult to enter and then came the ridiculous Microsoft Authenticator which DOESN'T WORK. Shame because other, non email, services generally work well.

The representative was understanding and calm during my complaining.

The customer representative, made my experience terrific. He was patient, identified the problems (there were several) in getting my new website up and running as I had an old website and url that created a conflict. He provided guidance on adding additional features to my new website in a clear and understandable manner.

Excellent customer service rep walked me through everything. It was a great and highly unusual experience in the world of big companies who generally do not provide good customer service. The human on the phone made a huge difference.

The agent was extremely helpful, friendly and very efficient! She helped to solve a long time occurring issue that no one else could do!

A wonderful, very beautiful site suitable for everyone

I always receive the best response when I have any questions or issues.

Kevin, Sales Guide, walked step by step through a new small business domain and website. He was knowledgeable and considerate of the initial budget set aside to launch a new website build.

Great and very timely experience getting my domain name set up.

My representative was very help and very knowledgeable of what he was doing. He was able to reverse the extra charges I had been charged without knowing.

Having humans available to answer the phones 24/7 is invaluable to those of us who need support in building a website! Thanks!!

Patient and knowledgeable customer service experience related to my domain management

The support tech was clear to understand, friendly, and smart. He took the time to understand exactly what I needed and walked through it. As a newbie web builder, can't say enough.

Will this feedback actually go anywhere?This is the first time I have ever experienced building a website and contrary to my gut feeling, I decided to set it up with Go Daddy. I now for some reason, have two websites both which are not published and apparently neither can be connected to my purchased domain.This is exactly what I was warned about on most of the website builder forums I researched. I have already spent almost $60 CAD for a domain, a promised free website and security, but that's not enough, now I need to spend $20 a month or $130 per year to publish the most simple website ever. Go Daddy is nickel and dimeing me to death. When I attempted to contact support, I explained the problem in 5 different ways to the Go Daddy representative and they still continue to ask me the same question. I don't know if there was a language barrier or what was happening, but after all of that time, my problem still persists.building a website and now it's going to cost more money and time. If I did business this way, I'd be out of business.What a waste of my time and money. I guess my option is to wait for the 90 days and then migrate the domain somewhere else. I don't generally give reviews on experiences but for a first time user to have such a hard time with zero support, trust me, I will make it well known that no one should ever use this platform againEd Daykin

I called with a domain question. I expected to be on hold forever to get to a representative. It was LESS than a minute! Sheila, my representative was very knowledgeable and helpful in getting done exactly what was needed.