Romel was very kind patient and a good listener!

Dylan pointed me in the right direction to get the basic SEO working for our site.

Representative was knowledgeable and helpful. He was professional and courteous.

I have been very happy through the years with Namecheap and today was no exception. Tina6708 helped me identify and get support for an issue I was having with my site. She also introduced me to some new services that are perfect for my company and I could not be more delighted! She was extremely professional and courteous and made this otherwise stressful issue something positive for our company. The issue I was having with my website initiated the call to Namecheap and I am happy to say I will be using them for other services that I was not aware of. Thank you Tina and thank you Namecheap for your excellent support!

Namecheap is so easy to work with, the support staff is super helpful and knowledgeable. Go Go Daddy!

I have many accounts under delegate access, cant find the websites without knowing the client names. Everything seems to be so hard, the hub has several bugs on chrome desktop windows. The support has my client numbers and PIN but still need to send an email to confirm my identity for a simple taks to remove my domain from a blacklisted IP range.

5 stars c/s...

Transferred 4 domains to Go Daddy to sell. Had absolutely no help or good advice to get these domains sold. I am not renewing them so I guess Go Daddy will keep the domains for themselves and sell them for their own gain. A Lousy experience!

Had a problem understanding how to navigate an issue. Umair was so calm and helpful. Like checking the current valuation of my domain name, will help me decide when to sell.

I wish I could give Lindsay a 10 out of 10 and a well-deserved pay raise! She was polite, extremely professional, and understood exactly what I was saying. Not only did she clearly explain the issue I was facing, but she also provided practical solutions to fix it. Lindsay was able to get my site back up and running seamlessly. She made sure I felt comfortable, even though I had made some mistakes; she corrected them for me without making me feel embarrassed. Lindsay also took the time to explain what I had done wrong and shared how Namecheap can help with website migration in the future, which I will absolutely consider when it’s time to switch my hosting. Her personality is so welcoming and friendly—I felt truly valued as a customer. Namecheap needs more agents like Lindsay! She clearly knows what she’s doing, and in my opinion, she deserves both a raise and a promotion. I am honored to trust Namecheap with my business website, and I will definitely recommend Namecheap to others. Thank you, Lindsay, for your outstanding support! #WhyILoveNamecheap

Good for me and I am happy today

Sargon was extremely helpful in resolving my issues and provided excellent customer service while guiding us to the products we need to best grow our business. We have always superior customer service with Namecheap. Way to go team!

I had too many problems with their email service. Almost every month, customers weren't getting my emails, and I wasn't getting my customers' emails. Even worse, my email account was inundated with spam emails. Customer service only suggested to pay more for additional protection. After five months of terrible email service and an overwhelming amount of spam emails, I had no choice but to shut down my email account. Also, long wait times for phone support, and their coupons don't work despite their shopping cart confirming their validity.

Representative was extremely helpful. Actually i called to cancel my subscription because before that an agent said I can’t access my email to more than one device but she helped me and corrected all false information. She knew every single thing.

Friday, 27th September – At approximately 15:30, I contacted Namecheap with a query regarding my website. During the call, while the assistant was reviewing my site, all the links to nearly 700 images began to break, displaying a "404 Error." I had to leave the call for a doctor's appointment, but the representative assured me this was a common problem that would resolve itself.Later that day, upon checking my site, I found that all links remained broken. I phoned again at 16:01 to address this issue. After an extended hold period, the call was terminated without resolution. At 17:14, I connected with a UK-based representative who, after a lengthy hold, informed me that the issue would be resolved within the hour.Saturday, 28th September – To my dismay, I found that the same issue persisted. I called at 08:11, 08:41, 09:34, and 11:25, but each call ended in disconnection, and no promised call-backs were received. I spent nearly seven hours across these two days with no resolution.Sunday, 29th September – I called again at approximately 06:55. After a long wait, I was informed that the only backup available was from July, when the links were still functional. I had made significant updates to my site since then, and the only other option provided was to manually relink all images one by one. The assistant expressed his apologies for the situation, which left me feeling overwhelmed given the extensive work involved.You can verify these times and review call recordings, which I assume you maintain for training purposes.Impact: This situation has not only disrupted my business operations but has also caused considerable stress and potential loss of income due to my missed launch date. The scale of broken links has severely impacted my users' experience, and I require immediate assurance that such a problem will never recur. It has taken me 55 hours to sort this out. Still no response from Namecheap.UPDATE: Namecheap HAVE ASKED ME TO REPLY TO THEM WITH MY DETAILS BUT HAVE PROVIDED NO DETAILS OF HOW TO>

Customer service was great the person I talked with was so sweet and also told me about some products that could help me much appreciated.

I needed information on changing the registrant for my domain. The help I received worked out perfectly.

A simple oversight when I had asked for multiple updates to site. Nicole was very helpful with suggestions and understanding what needed to be fixed. I am very confident all will be done right!