Yes my experience was great I love the warm welcome and the formalities so awesome

Awesome Product knowledge with solutions and ideas

They stole mine domain for no reason. When trying to renew, it came back with the message “we can't renew the domain” and that's it. Now it belongs to them

Namecheap was a fantastic company that i have used for many years. Customer service was excellent, calls answered, the staff were the most helpful and knowledgeable to solve any problems you had. However, over the last couple of years things have changed notably, there are constant problems with the service. Namecheap do not honour services that they have sold to you, you can never get through to anyone to help you and the simply cant solve any problems and you just get ignored. Having had a problem with email archive for 5 months i have called repeatedly to get this solved, after waiting an hour each time to be told that a specialist will have to call me back in 72h and not once has this happened. i have now had to pay for extra accounts for 6 months while this remains unsolved.

Their people are usually nice and helpful in the chat but the website builder is terrible, impossible to customize or make any adjustments that fit with my brand. They do not get back to you although they say they will reply within 7-10 business days.

I had an outstanding experience with my Namecheap representative! From the moment I connected with them, they were incredibly knowledgeable, patient, and attentive to every detail of my needs. They listened carefully, answered all my questions, and provided valuable insights to guide me in making the best decisions for my website. Not only did they simplify the process, but they also made sure I felt confident and supported every step of the way. Their professionalism and genuine desire to help truly exceeded my expectations. Thank you for an exceptional customer service experience—I couldn’t be happier!

Be very aware of searching domains in Namecheap! So I am setting up a business and access Namecheap to search for my domain .com and it was available. Unfortunately I was distracted and didn't proceed with purchasing immediately. The next day I came to find my domain was already unavailable and when I input my domain on the search engine, it prompts to Namecheap domain broker service where they will "help" me contact the owner of the domain and negotiate in my behalf. This service is £97, plus whatever the owner of the domain will ask for. Why is the Namecheap page prompted when I input my domain if not because they them selves bought it and now they want me to pay for it. When looking in to it, they do this, it is a thing. They may ask £500 to 5kwhat a terrible, nasty way of making money. I would never do business with a company that literally kidnaps domains.Their reply to my review is absolute bs they are know to do this, anyone can research for this practice and how they are know for doing it. The domain was available a day before and it was quite a unique domain.

Great Service

Daphne was friendly, professional, and solved my tech issue promptly. I was very satisfied!

Strong knowledge of product and able to tell me in my non computer brain... terms I understand.

Great website and ability to add/change items.Support, however is lacking.

I've always felt Namecheap was trustworthy he gave me good pricing they definitely were very good about answering questions having plenty of online help articles

The CS rep was very well prepared to assist, made small talk, and worked fast. Very good service.

We made an error and Namecheap help us correct it by restoring the domain. I can't thank the team enough for helping us fix something that was clearly our fault.

Dontranee was really helpful and patient with answering my questions. she guided me to resolve my issue and she was pleasant to speak with.. excellent customer service

Service is fast, efficient, economical…

Excellent customer service & easy to work with at all levels

Fast and friendly support team who go the extra mile to ensure full satisfaction.