The agent from Namecheap was so helpful and efficient … it was a real pleasure doing business with her

Spoke with Jason @ Namecheap & he handled everything to perfection. THX!!

Travis was amazing help. I had a VERY frustrating call with domain.com who scammed me as I had already transferred my domain to Go Daddy a year ago. Travis was helpful, thorough, and assured me that you had my domain. Thank you Travis!!

Namecheap's support system is outstanding. I have just spoken at length with an email support professional - patient, professional and extremely helpful. I have found that all of Namecheap's support team answers calls very promptly and professionally.That is why I recommend folks to take a seriously look at their technical offerings - web, email, and much more.

Always quick and easily settled , no matter what your IT level is!

Efficient friendly service.

Extremely professional and knowledgeable of the subject and systems in play.

Namecheap is an excellent company! They have great products and excellent customer service when you really need it! I needed to transfer my email from the server at Namecheap to the Microsoft 365 that I have on my computer and Shawn was EXCELLENT! He was very knowledgeable, professional, and fast! He got me set up right away! The only reason I did not give a 5-star rating is that I think they are too expensive.

I’ve had two wonderful Namecheap experiences in a row. I had been very alarmed at the new Microsoft changes. I’d felt helpless in the face of them. Both tech calls allayed my fears, imparted great clarity, and a feeling of self-determination. I feel afraid and whole again.

Thank you Sheila. What you did was great relief for me and you correct all my mistakes. Thank you again

I am an elderly lady, trying to manage a newer website with Go Daddy. Today I spoke with Dylan, and he was unbelievably, exceptionally helpful to me!! We spent a lot of time explaining a lot of procedures to me, and it solved my problems I was having!! I am so very grateful!!!

My technician Chris from AZ was very attentive. Listened to everything I said and fixed my issues. Thank you Chris it was a pleasure speaking with you.

I called the tech support a bit lost and not knowing what direction to take... Miguel in their tech dept. walked me through step by step explaining and offering my choices on getting my website up and running an he was so respectful and helpful at the same time. I left the phone call with so much worry and weight off of my shoulders and assurance that I had made well informed choices. Bravo Miguel and Namecheap.com for the amazing customer service.

Great customer service experience. Helped me resolve my issue and saved me money in the process.

So BAD customer service, and nobody ensure issues get fixed. We registered a .cn domain and it is still not activated. I have uploaded passport, get email with "REGISTRANT_DOCUMENT_INVALID", but it is my correct passport, and what precisely does that message mean. I uploaded our company certificate, it is precisely the right certificate, but same result. The emails you get back are so unspecific you cannot figure out what may be wrong. Now been back and forward for 5 weeks and 39 emails.... 5 weeks and 39 emails !!! are you kidding me...Been in contact with customer service - chat and phone - several times. Never get a real answer what is the problem. How is it then getting solved. There is never any real follow up, just the useless emails "We're sorry, we were not able to activate your domain." How is that solving anything. Now latest the .cn domain does not even show on our admin on page dcc.Namecheap.com/ control/portfolio (Does show on main page account.Namecheap.com /products, BUT from there you cannot administrate the registrant, tech contact etc. so cannot see info or fix any errors !!!)I could easily show someone if anybody bothered to do a conference call with screensharing, BUT no of cause no will to actually fix the problem, just 39 emails back and forward !So now it is not one problem but TWO problem. And still no fixing, no follow up, just wasting time of customer.Lastest chat I repeatedly explained again and again, that the specific .cn domain does NOT show, and the person Priyanka answer it show in our system.... WELL again it is NOT showing on my admin page ! Provided screenshots. No help just that I could look up in .cn register. WHAT ! So if not showing at Namecheap how am I going to eg renew, to change address or other. This latest person, Priyanka, just saying it is showing, even when I send screenshot showing it is NOT showing (on the portfolio page). Such a useless customer service person. During the last 5 weeks one person was helpful, I got his email and screenshots etc send back and forward. But now his email is not working.... NOW, if anyone at Namecheap read this, then do something about it. Get my problem SOLVED. You can call me, you can see my number on the account number (which is provided in this form under Customer Number). BUT a manager that actually will followed up. And not your chat, and be pushed back and forward + every time it is starting all over. Therefore an email of a real person, so there can be a string to track the communication, so you get the issues, and not some half thing and chat, where it is like starting all over every time. If you are not prepared to realise it is YOUR PROBLEM and follow up 100% to the finish line to fix it, then do not bother wasting my time. It is just enought now. And please do not write so nice "we are so sorry" here on Trustpilot to make it look good, I would not care, I only care about that you make sure it gets fixed ! Further: You seriously need to change your customer service processes. AND you seriously need to change your (automated) email responses, so they provide SPECIFIC issue - stated not valid dociment is NOT specific. And no it is not covered the FAQ or help. It is completely impossible to figure out a specific reason, to know what EXACTLY is wrong. (and I know by now, I am not the only one with this frustration). Only thing that seems to work is noisy sales banner and sales texts on Admin. This is ADMIN, you go there to get a job done, not being overrun by loud sales texts. / Marc

Taylor was very professional and resourceful in all ways with my issues of getting credit cards activated on my website.

I recently had an issue with my Namecheap account, and I was lucky enough to be assisted by Gino from customer service. Gino was absolutely amazing—professional, patient, and incredibly helpful. He went above and beyond to resolve my problem and made the entire process smooth and stress-free. Honestly, Gino deserves a raise for the exceptional service he provides. It's rare to come across someone so dedicated and skilled. Thank you, Gino, for your outstanding support!

Knowledgeable, and patient.. got everything done!

Customer friendly, sensitive and professional in dealing with your issues. Noah was exceptional in offering possible options as he listened to my company's needs.