Always available and very knowledgeable and helpful

I somehow managed to mess up my email account. One phone call and Alan had me up and running!Thank you, Alan, for saving the day!!

Namecheap lacks the capacity to server on B2B partnership. Today, with our company account, just after I made an acquisition of a new SSL certificate, I lost the access to our account because 2 Step Authentication suddenly was obligatory. As the account was managed by more than one person, the number that the code was sent is not longer active. As this certificate is really necessary to a project I called support. The first call was with Portuguese support, but the person on the other was literally not helping, didn't care to understand as that was always interrupting me, and ended up accusing me as something that was not done by ourselves. As I don't tolerate that I ended the call. Portuguese support is a waste of time and I don't recommend anyone to call them. After that I called English support, although being polite (at least), I didn't had a solution to my problem, only to go into the same form to just be able to access our account, as they will someday reply to the case. In the end, problem not solved, and the project of our client cannot proceed. Namecheap is at fault and being a company with more than 20 certificates and almost 100 domains on our account, I'm expecting more professionalism of this company. In the past Namecheap had always great support and always gave a solution, nowadays support is getting worse and never can help anymore, just people saying that is other team. As a company and responsibilities to our clients, we cannot accept that. So in the future, I'm going to propose internally to find alternatives. Just to a note, a lot of our DNS are configured on Namecheap, if in this moment we need to correct or restore services, the account is locked and we went our without any reply or help.

An absolutely reprehensible call with Bron in the Sales and Support Department. While endeavoring to elucidate an issue with my website, I was repeatedly cut off with the suggestion to pay for an additional service before moving forward. Again I tried explaining the service is already a part of my website/hosting account. Bron then went into repetitive mode - you must pay $120 for marketing service - you must pay $120 for marketing service. I requested to speak with a supervisor as our exchange was no longer productive. Bron stated they were all busy. I asked for a name and email. He stated Mr. Scott is the only name I needed to know, but someone would call back at the number listed on that account. Absolutely disreputable behavior; surely nothing I would categorize as customer service. With the exception of paying more money, there has been no attempt to resolve the matter.

We found our experience with Namecheap's customer service (Jason) to be outstanding. Not only was he very knowledgeable but he took the time to understand our needs and accordingly made excellent recommendations that we would otherwise not have been aware of. This resulted in us gaining a better match of service to our needs and being very cost effective. This demonstrated to us that Namecheap really values it clients and gives us a confident feeling that we made the right decision to have Namecheap as our preferred vendor of choice.

Excellent customer service.

The extra information was just what we needed. I attribute that to good listening, and knowing your product.

Professionalism, courtesy and cooperatives. Customer service was customer friendly, reasonable and rational.

Namecheap has been great for my website needs! Their platform is user-friendly, and the customer support is always helpful. From domain registration to hosting, everything works smoothly. Highly recommend!

My issue was resolved quickly with great customer service!

I’m new to website building and can be overwhelmed with everything that I need to do to be successful. Namecheap streamlines the process and with people like Brandon, really helps to ease the anxiety of delving into a new area of technology.

I had a very positive experience with the customer rep today. Cloid was extremely friendly, personable and helpful! Not only did he resolve my main issue, he voluntarily assisted me with a few additional issues, making me a very satisfied customer!

Namecheap is an amazing group of individuals that operate that ship!! They are already ready to assist and assist with kindness, integrity and the know-how!! I'd definitely recommend them!!

I felt misled for a few years, but finally Namecheap came through this evening. I will do a follow up review once my new upgraded website is built out and I will see how and if it works properly now. Alex was the rep who turned things around for me because I thought that I was going to be building out a WordPress website by myself very easily with one of the reps who told me it would not be hard to do. Alex let me know truthfully that it was going to be very difficult unless I knew what I was doing. He explained why and how it worked. Anyway, I will update this review after everything is finished and complete, but I can at least get back to what I need to be doing and do best that’s working on my business writing estimates tonight, Invoices and just being able to do and run my business not letting it run me. Thanks guys

Tracie was extremely helpful and resolved my issue quickly and efficiently. Excellent customer service.

Domara was my representative and she was so helpful and professional. So far, Namecheap staff have been providing excellent customer service and I would highly recommend.

Excellent customer service call today regarding an email issue. The tech support staff member was knowledgeable, professional and he resolved the issue promptly.

Daniel was patient and he listened to what I had to say and guided me through the proper steps to resolve my issue.