outstanding customer support amazing

I registered Namecheap account since 2014. And I total have 32 domains on it. And all runs weel until 2 days ago, they inform me with email that all 32 domains are removed by them. Because one domain has malicious contect, they do not want to provide the service now. When I reply the that message, it has same email contents: it says that your service is permanently paused. and we do not want to provide the service for me. I ask the reason, they only replied that one of domains has malicious content, same word,just like robot reply. I am front web designer, and I design the website frame for my clients and also manage domains for my customers. some customers of mine grows well of online bussinees, and now Namecheap just remove the domains. Now many employees will get out of work since their online businees is stopped by Namecheap. I know one employee of my clients, she is single mother and she has 3 childs. she work hard and keep the breads on table for her childs. Now she is out of work, I do not know she how to raise her child now due to the jobs is stolen by Namecheap now. Namecheap ruins their jobs since they ruin my clients online bussiness. DO NOT USE Namecheap tO grow your businees, they do not care about our businees and they will ruin your businees. I ask the online support, they said they do not have more rights to process my issue. I have to contact the email they give to me, But email does not work, they does not reply. They never reply your email that online support gave you. They are big company, they bully customers because they are big. they have Law team to bully customers. They do not affraid to bully customers. So they do not mind about my domains, and they do not mind about my clients, and they also do not mind about the employees of my clients, they do not mind about whether the kids has bread or not. Namecheap does not provide me any evidence or details reason to remove all my 32 domains now. They only reply that one of my domains has malicious content. But they do not provide any evidence and proof of that. they just remove all domains on account and block the account.

I highly recommend go daddy platform. Customer service agent was very helpful and knowledgeable.

very patient and explained everything so I understood it

Talked with a knowledgeable and professional person who took every step needed to get me where I needed to go. Exceptional!!!

Edward explained in detail all of my products, and how to effectively use them to promote my business fully.

Great customer service.

Customer service was patient and was able to resolve my needs!

took 60 mins for a manager to enter the chat and when they did refused to talkwill be going to bbb and demanding compensation

YourHappyClients.com is pleased to have Namecheap provide domain support.They do a good job.Thanks Randy and Gio!

The rep was excellent. Spoke perfect English, was very patient with all my questions and helped guide me to solutions. Based on my experience I am moving more of my business to Namecheap. Super Customer Service.

This is what Customer Service should be....

The associate was knowledgeable and gentle.

They’ve literally destroyed my online business! At the peak time of year too. One of their none UK reps called Sheila was even laughing at the issue. She kept muting me but I heard her. My hosting and ssl was up for renewal and I phoned to try and get a better deal. Which supposedly I got. But for three weeks my email hasn’t worked and now my site ssl cert doesn’t work either. I have been on the phone to them constantly but the none uk operatives really don’t know much more than basic issues. I’m going to have to take this to a small claims court on principle. These companies should not be getting away with breaking your website, spirit and resolve, then charging to fix it, in some upsell to the innocent! Outrageous.You will notice that the positive reviews on here say INVITED!!! and coincidentally read tonally like the same gushing person. Namecheap’s push to drown out free thought, such as mine. UPDATE: I replied to the message below, yet no surprise that I never heard back from them.

It is a great company to work with, very reliable

Saw a charge of CAD 142 on my credit card and realized it was for Microsoft 365 Email Essentials Renewal. Wasnt using it much hence called customer service, spoke with Edgar who refunded without fuss. Best call in a long time.

David at Namecheap handled my issue with great professionalism and care. I understood everything and I understood my next steps. Thanks, David. Great job!

Alan was amazing helping me setupmy domain and get it working the way it needed to be. He was very fast, knowledgeable, polite and efficient! Would recommend highly !David Ross Canada

I had a very good experience with Namecheap. Easy to use in editing my website.